The front desk staff was great (MJ). The room was clean and well stocked with items needed for my stay. Everything was close as in restaurants and shopping. Had a great breakfast selection.

Only thing that I did not like the next day was called stating my credit card on file somehow got erased and needed information again. Which I did not give and felt kind of odd to me.

The hotel seems a little older, but it was clean, in an excellent location, friendly staff, great breakfast and, although we didn’t bring our dog, the hotel is animal friendly.

The breakfast buffet was good, room was clean

Staff was not friendly and didn’t look as if they wanted to be there. Toliet was way to low to the ground.

the 2 bedroom suite with 2 bathrooms was perfect and very comfortable for a group of girls celebrating. it is a short drive or Uber ride from downtown Grand Rapids, many stores and restaurants are just a couple minutes away. it is a beautiful hotel. the pool looked beautiful, I’m sad we didn’t have time to use it!

location and hot breakfast

staff was not knowledgeable about area or helpful with any needs at the hotel

Breakfast was ok , room was pleasant. Clean

Only one jet on the hot tub functioned. We were promised a king bed with our reservation , when we got there he explained that only queen size was available, and because we made the reservation through Booking . com we couldn't receive the difference on our bill, instead we had to receive $10 dollar credit we could use towards purchases at the little shop at the hotel.

I was unable to check in upon my arrival ! Your credit card system (IHG @ Grand Rapids) could not read either of my two french banks VISA cards, including a VISA Corporate credit card. Same thing at Holiday Inn accross the street => it is an IHG card reader or standard issue, not specific to Staybridge Suites Grand Rapids. None of both Staybridge and Holiday Inn Grand Rapids staff were able to find any solution, so I ended up at an other hotel , with absolutely no issue with my credit cards. The attendant at Staybridge told me that she had the same issue with previous foreign customers, who could not check in their room either. So my conclusion is that IHG hotels at Grand Rapids cannot receive any foreign visitors, period. Access restricted to national card holders only. So why do you accept bookings from booking.com and from arround the world ? You should warn your futur customers of such restrictions. I arrived at midnight at your place, after a very long travel, after having called you to ensure my booking was effective, and it was, only to be rejected and left with no hotel place to check in. Extremely unpleasant experience.

Well maintained, clean, helpful staff.

room size, comfortable bed

rude breakfast staff, front desk receptionist had no clue about anything and more than once promised things she did not follow thru on (bringing towels to the pool, bringing new remote to our room). also pool not in working order, cold and being filled up with a hose, hot tub heater not working.

The room was clean and comfortable. Front desk staff was polite. They let us check out an hour later.

We did not get to check in until 5pm because the room was not ready. I had called ahead to see if we could check in early and they said my reservation had been cancelled because my card was declined. When I shared that I received an email from booking.com that my card was charged, they said no we cancelled your room. So I had to rebook in another room that was $170 more. Booking said my room was not cancelled, and that the hotel did not except the virtual credit card from booking. Booking.com was able to refund my money. Thank you.

Beautiful courtyard and pool area, breakfast was amazing and way beyond expectation. Two bed/two bath suite was phenomenal. Great for a quick trip, but If I had to stay for an extended period, I would definitely want to stay here.

Location was good, lots of shops around. 15-20 minutes from downtown. The room was clean.

Disappointed that there was supposed to be free breakfast but two of the mornings we were there, there were no eggs made and very little to choose from. I know they were short staffed but at the same time if you advertise free breakfast, they should have breakfast there. And what was with the child sized toilet in our room? I’ve seen shorter toilets in an elementary school. I’m in my 50’s with a bad knee, not fun. I also had to go ask for more soap since we were only given one tiny bar as big as my thumb.

Very clean and up-to-date.

pool closed

It was lovely and the room was big enough for my family

Nothing

Location, size of the rooms, kitchen, cleanliness, staff

Nothing

Location, size of the rooms, kitchen, staff

Nothing