We stay at HIE’s often and we enjoyed this one. Lovely staff. Enjoyable breakfast. We have stayed here before and enjoyed our stay.

This was a bit expensive this time.

We had a huge room. The facilities were in good shape and the staff was very friendly and helpful.

The coffee was closer to water than to coffee, probably this was just a mishap that day.

Very comfy, quiet, and clean rooms! Bright and beautiful facility. Pool and hot tub were great. Breakfast was very good, everybody found something to enjoy. Staff were respectful and pleasant.

No problems- keep up the good work!

location

the room was comfortable and clean

Had no tv all night and the guy at the front desk didn’t even try to fix the issue nor move me to another room i checked out at 2 in the morning

The hotel was clean and the breakfast was good.

The pool was closed and they had us go across the street to use the pool at the Holiday inn. The staff there seemed confused and not too happy about allowing us access to the pool.

Convenient, comfortable

Had booked a room/suite with two queens and a sofa bed. When we arrived we didn't receive that room. The code used by booking.com and the hotel for a room that accommodates someone with mobility problems do not seem to match. The hotel has been trying to get this corrected with booking.com, but so far have been unsuccessful. I was going to be charged for a full night's stay, even though I didn't stay and it wasn't the room I had booked. I ended up negotiating with the hotel to pay a cleaning fee (I had stayed in the room long enough to contact the front desk and booking.com's customer service), with the balance of the room fee being refunded. I am hopeful that booking.com will work with the various hotels to ensure they are all on the same page and using the same coding for room descriptions and types. It would have certainly saved me and my family a lot of headaches and having to travel to another location for the night.