Staff is friendly. Lobby and bar are nice. Proximity to PPG Paints arena is great. Room was quiet.

Our room had multiple stains/spills on the floor and walls that looked like no one even attempted to clean them. Fridge was warm, not cold. Sink in the bathroom did not drain well. We’d love to stay again but hope the housekeeping staff will clean up a little better next time, and some routine maintenance can be done in the rooms.

We loved the location to PPG arena for a night game. The suite was spacious and the bed was comfortable.

Nothing other than somethings minor. We could not get the drapes open in the AM. The bathroom outlet needs to be wiped off. There was only 1 packet of real sugar for the coffee.

Room was spacious. Bed and pillows were extremely comfortable. Front desk personnel were very nice. Parking was safe and convenient.

N/A

Location

Rooms weren’t as advertised.

It’s on the outskirts of downtown, the parking facilities were good.

Wi-Fi did not work for us, the door closers were gone, the bathroom entrance was dirty, and the room had a strange oder…

The breakfast was just ok to me.

The staff was nasty and not pleasant at all.

Very clean and comfortable facility

Paying for parking in their lot

great location- right next to hockey arena, easy walking distance to downtown,

could use some updating - bathroom was clean but you can't get the clean out of old

It was very dirty and the carpet is specially Smell and bathroom is very dirty

It was nice beside the staff members they was very rude and unprofessional . This was by far my worst experience with a hotel .

Everything

Location.

The adventures began immediately at the entrance, where they tried to charge me an additional 150 dollars for a parking space, but I was without a car and if I had not checked this information, I would have been charged additional money. Next, the room - the refrigerator had damaged insulation, there was no water in the room. There was no hand soap in the bathroom, the TV remote was without batteries (I put mine in there). The toilet tank was malfunctioning. Breakfast costs $14, but it's not worth the money. After checking out of my room, on my way to the airport the hotel tried to charge me 203 dollars. Upon calling the hotel to clarify the reason, they were unable to answer me why they are trying to charge me these funds. It's good that my credit limit was used up, and they couldn't collect that payment. In general, I am not satisfied with the trip to this hotel.

The hotel had secured parking.

The room wasn’t clean. No body wash or bar soap in shower. No trash bags in trash cans and the can we’re filthy. The toilet was not clean and it rocked.

The water pressure in the shower was amazing!! It was clean and the room was large.

The bed wasn't very comfortable and it was very creaky and noisy.

Comfortable bed

Only 1 towel in double room No shower gel 2 coffee pods only Shower in one of room only tepid both days Jacuzzi jets not all working One room smelt of drains / stale cigarette smoke despite being a non smoking room Reception staff friendly but not very knowledgeable about locality

Beautiful Bar and lobby area

Loved the lounge area inside our room as well as the lobby. Outdoor patio was great as well. The pool area was nice. Enjoyed the location close to downtown! The staff was excellent. Helped the stay feel easy :) love the water filling station and the exercise area as well. The lighting inside the bathroom was great for getting ready as well:) beautiful sitting areas so u don't feel "stuck in your room" at all!

The fire pit in the patio area did not work, and the bed felt a little "downhill" my husbands back didn't love it. Tho the rest of the family slept great!

The location is VERY convenient if you’re going to PPG or other locations close by. I like that there is parking on-site ($20). The rooms were clean. The shower water pressure is nice and strong.

My only complaint is that the AC in our room didn’t work. It was 72 degrees when we got to our room so we turned the AC down thinking it would cool the room off while we were gone. We were gone several hours and came back and the room was still 72 degrees and the carpet under the AC was soaked. They moved us to a new room which just happened to be next door so that really was very convenient since we didn’t have to move our stuff very far.

The hotel had everything you needed to have a nice stay, the mixed drinks and food were good.

I can't say that I had any issues really, it's a Pepsi product place.

Close to the arena and walkable to food. Staff really nice

Nothing

Front desk manager, Deborah Constible was friendly and helpful. She was the only positive to staying at this hotel.

Booking.com listed wrong description of room resulting in uncomfortable accommodations. Carpet, couch had disgusting stains. Moldy shower curtain and handicap shower hose/head. Water leak in hallway light that resulted in a hole in drywall & breakdown of ceiling that continued for over 48 hours. Bathroom fan in 2 rooms were broken, light switches didn't work. No toilet paper, took over an hour for someone to bring some up. Spilled shampoo container in bathroom from previous guest.

Location

Drove with 3 kids from Canada, assuming its a 4 star hotel; it is actually 1 star hotel. Burned sticky carpet, loud noisy fans, dirty sheets, no bathroom amenities, crumps on sofa bed, dirty bathroom, dirty fridge, when requested towels, we receive 2 towels while we indicated on the reservation we are 5 in the room and said it to the receptionist as well. The receptionist's answer was "I will see what i have" every time we request towels. Keycard does not work, for 3 nights we arrive to the room then have to go down to the reception to get the key reactivated. Once, even the receptionist could not open the door with their key. We asked twice for housekeeping in two different days and they never showed up. Front office said, sorry they are busy. We asked for toilet paper and tissue boxes, we get one only. No hot tub. Wifi does not work half of the stay. There is definitely a mistake in the rating; this is a 1 star hotel not even close to what 4 stars is. Receptions and housekeeping need retraining for sure.

the hospitality & the closeness in proximity to the venue

nothing @ all