Beautiful design—sleek, modern, interesting, inviting, and comfortable. Felt luxurious and special. Very quiet, yet located right downtown, Teo minute walk from the convention center, the river, restaurants! Fabulous

Sidewalk entrance a bit solitary and abandoned

I went to Pittsburgh to help my grown son move back to Texas. We packed his apartment and went out for a last night in town. I had made a booking through Booking.com and believed it to have been completed. When my son and I got to the locked area just outside the lobby at about 3:00 am, the staff person that answered the intercom denied that we had a reservation, was entirely unhelpful, and hung up on me. My calls back to try to sort it out were transferred to a "supervisor" who was immediately rude and aggressively unhelpful and threatened to call the cops. Luckily, the U-Haul was only a 10-minute walk back to his apartment parking lot and we were able to get some sleep in the truck, before driving to Nashville that next day.

Any degree of helpfulness, even the slightest scintilla of an effort, would have been nice.

Sleek, modern hotel with friendly staff conveniently located a short walk from downtown and from the Strip District

The body wash was empty, the tissue box was nearly empty, no spare blankets or pillows for the pull-out couch.

First time I have gone to the top floor of a hotel to check in at the lobby - a great view of Pittsburgh from that height.

More about parking in the description. I thought it was included in the price. It wasn’t. Parking lot very convenient next to the hotel - a bit awkward knowing how to unload baggage prior to checking in. Also not explained prior to the visit.

The location is pretty good when considering the riverfront. The room was fairly quiet.

Bathroom door track was broken and door wouldn't stay closed. Curtain tracks were broken and curtains wouldn't close all the way. Fridge was dirty and had thick ice growing on its walls. Absolutely ZERO housekeeping was done in four days, had to keep calling and asking for clean towels. Floors were gritty in places. Asked for someone to make up the sofa bed, housekeeper handed me a stack of sheets and left. Parking garage/ADA parking present but was closed and used for storage, had to park down the street in an open-air lot and was difficult to get back to the hotel in my wheelchair. $1,700 for 4 days should give much more value. Couldn't swap rooms, large convention was in progress and hotel was full.

The shower and room were fantastic.

It was difficult to find the entrance to the hotel. The lobby was on the top floor. For me it was not well marked.

Hotel was very clean and updated

Clean, nice property. Cheap parking as well.

N/A.

clean hotel, the room was spacious. location to the convention center.

no room service

The guest floors were controlled by the key card. It was a short and pleasant walk to the conference center. It’s possibly the quietest hotel I’ve ever stayed at.

The lights were dim. Even with all the lights on. The coffee and tea supplies were not replenished before my stay, and it took several calls to clarify that it needed *everything* not just a couple coffee pods.

check in staff were not helpful was given a noisy room even though I explained I am a light sleeper Manager was not helpful proceeded to explain that the hotel had done extensive testing to show rooms facing the river were nosier than the room I had in a corner above the train tracks. How credible is this??? I had stayed here a few days before and had a room facing the river so I know first hand that the information was incorrect.

Excellent and helpful staff!