The area

Everything was broken

I was recently billed with some things that were already out of order when I arrived to the property. Management has no unity amongst the housekeepers and maintenance. They book rooms with broken rails, broken knobs and broken toilets. They have a new manager Patricia she does a great job with reporting broken amenities. The breakfast’s sausages are not always done. The boiled eggs are old. The coffee isn’t always fresh or hot. Two foreign brothers works the front desk and they are very rude. They get mad when you can’t comprehend their accent. The system will bill your card twice, it’s very slow. They have laundry listed as an Amenity but it does not work and they don’t know when it will be fixed. The only one elevator works. The house reeks of smoke and it’s suppose to be a no smoking facility. The maids and maintenance have both expressed how the toilet and rails in my room were broken and had been broken for a while. The foreign clerk had to reset my remote and the manager still charged me for the tv not coming on which seemed to work just fine until my last day being in the hotel my kid 12 year old minor used a restroom across the hall because my 14 year old was taking a shower. The head manager Rebecca Williams stood in our face and told my son he broke into a room that was clearly left open as they admittedly do all the time. No damage to the door, we had no key. She never apologized and put us out of even after I offered to pay for the extra room as well. The back door is oftentimes left propped open. They do not walk through and check for squatters. The hotel is not safe and throughout my stay I’ve notice several broken windows on cars. (My car is damaged badly and I believe that’s what’s saved mine from being burglarized.

Friendly staff and good area

Door top latch was broken off. Tub peeling. Stains on bench in front of bed and carpet.

The toilet was very dirty, the sheets were dirty, the t.v was broke .it kept making noise, had to change rooms 3 times because , the issues. The refrigerator was not working nore microwave in one of the rooms. My last room was ok, but the key kept going out. had to keep up dating key because of door. Talk to management she seems to not care about none of this only she said was I will have someone to check you appliances Breakfast was over at 10 went down at 9 no more food and the cook said she was done. she kept standing in the kitchen looking at her phone. I will never go back to that dirty place. I didn't like nothing

Sorry put in wrong box

Breakfast and some staff

The smoke smell in the room, the sheets smelled like they were mildewed

The representative when we arrived was very pleasant and courteous.

The pool was dirty and other people were drinking and doing pot. Was not something that I should not have to deal with. The evening representative was very pleasant and courteous. But the day shift was rude and condescending. Would not recommend. Your continental breakfast was not a continental (no scrambled eggs and no gravy) was available.

The air went out!!!! Wouldn’t change my room nor refund!

Nothing. Horrible place to stay.

Everything. No tv, no ice, no elevator, they didn’t clean our rm, had to ask for clean towels and wash clothes, over all a horrible experience for what we paid for it. I will not stay in another one of your hotels.