Location

Doors are locked so takes forever to even get inside to check in. They also tried to tell me my payment failed when I was checking out although it was clearly on my credit card statement then when I requested a manager like magic the problem was fixed. Scammers

Location, staff, breakfast

They charge hotel guests for parking. Only one working elevator and stairs were closed.

Good location right on Beale Street . The staff was friendly. Secure garage parking. I love that the pool was 24 hours.

Only one elevator worked, the wait could be long. Could use some renovations. The breakfast consisted of only maybe two or three items. The sheets had spots on them. Seems like they didn’t really want to give you any towels. The hot water also didn’t last long.

I like that it's on Beale Street

Accommodations for a hotel that I booked was not available elevator was broke the pool was very dirty and it was only one door to enter

The front desk staff displayed excellent customer service. Mr. John was very helpful and so calm as he attended to customers.the guests.

One of the elevators was broken our entire stay. This really put a strain Some of us found ourselves walking up the stairs daily. Not so cool. There elevators need to be repaired.

The breakfast was good. We liked the waffle bar and the coffee was good. The room was clean. The hotel was quiet even though it is in a noisier location. The location is excellent, a short walk to Beale Street.

The pool was closed for cleaning the first night, and we had chosen that hotel specifically because of the indoor pool. When it reopened the next day there were no guest towels available in the pool area, and the pool itself was very small. The staff was not friendly and acted like they expected us to break rules or misbehave… police watching us instead of being there to serve us.

The location was just what we were looking for and the room size met our expectations.

The breakfast very basic for a hotel of this size and cost. The choice of pre cooked food was fairly limited and only plastic knifes & fork and plates were available. Only 1 lift was working and we were told there was always trouble with the lifts. On our first day the only lift worked for 15 minutes and stoped for 15 minutes through out the day. The bar and grill was closed as it was being renavated. We were also surprised to be supplied with ear plugs and a notice saying if we expected a quiet hotel we had come to the wrong hotel. The noise was quite loud.

It fitted our needs well, so we are happy to come back or recommend it too others.

No problems or issues at all, though the breakfast was not great it was adequate. It shut down a little early one day.