The architecture is gorgeous. The room had very high ceilings. It was beautiful, clean and comfortable.

Unique building with old school lobby area; excellent location downtown close to HOP, Third Ward, Public Market, and Riverwalk; safe and clean; kind staff; good food at The Social for breakfast and/or a quick snack; comfortable beds, TV’s have cable, Netflix, and Youtube you can steam from your phone on; complimentary snacks

The Architecture of the historic building

I paid extra for a room with river view, didn’t get it and supervisor who was at front desk said there were none available and because reservation was made through booking.com, there was nothing she could do about price I paid for river view but got view of brick. The tables in corridors (at 2:00 in the afternoon) we’re covered with empty liquor bottles, dirty glasses and dishes. The garbage cans were overflowing with trash. I asked for extra towels and hangers and they left shower floor mats, 4 of them, and no hangers. There were three sheets of Kleenex left in box and no back up to refill. Never received room service so sheets were not changed and garbage cans not emptied. Paid $36/night for valet and waited forever to get person to take and give keys when we wanted to use car. (Again explanation was “sorry it’s third party who runs valet.) Outside entrance had trash everywhere. (I have pictures) so basically paid $556 for room with view of brick and no services.

Beautiful building, very clean and comfortable and amazing helpful staff! The bar staff was also great and very nice and clean!

Hotel was beautiful & staff was very friendly.

location, historic building

no air conditioning in our suite! interior windowless room not advertised as such. very disappointed.

We were in awe of the beautiful architecture. 5 floors of unique ancient decor. We toured all 5 floors and got a great workout. It was beyond our expectations. The staff was excellent, very nice and provided us with all we needed. Thank you! We will stay again if we're ever in need of a hotel downtown.

The only thing we didn't like were the pillows. They were very 'airy' and went flat too quickly.

location and beautiful historic building.

nothing

Historic venue

Everything was good

very beautiful

nothing

Peloton bike. Historic building.

Location was great very easy to get around. Many restaurants/bars in walking distance. Only minutes by car to breweries and museums. Room was large with high ceilings and huge windows. The bed and pillows were very comfortable. All staff we interacted with were super friendly. The second night of our stay we were pleasantly surprised with a delicious bottle of wine and cheese and crackers left in our room.

Absolutely nothing

beautiful building!

The breakfast was good and the wait staff was superb. Could not have been more helpful or friendlier..

Was hard getting the luggage up the front stairs. But the valets were great and prompt

The location to downtown venues.

The heating unit was very noisy, pillows were not very supportive, closet hangers, and desk lamp was too low.

Nothing good

Security,Services attitude, Food Quality

Beautiful inside and out.

loved it all.

absolutely beautiful

The buffet breakfast was good, but I felt expensive ($16.95) considering most hotels have free breakfast. The room was very spacious and comfortable.

The room had a coffee machine, but there was only 1 cup provided. The room looked out to an alley, where garbage trucks woke us up in the morning.