Location was great

Accessibility

Street front room with noise from traffic till around midnight. Air conditioner unit sounded like a plane taking off, each time it kicked on.

The location is perfect if you are going to the Fiserve. This time our room overlooked the river.

Great location. Right next to the fiserv forum so if your going to an event there this space is perfect! Dont get conned into paying $38 for valet… pay the $20 for 24 hour parking in the lot across the street bc thats where the valet would take your car anyways!!!

Hotel room was clean, good location.

The stay was great until me and my husband got in our vehicle and the valet service drove our car to us with a flat tire, which of course we did not have when we dropped it off. The tire was clearly flat and the valet worker dropped our car off and didn’t say anything-Furthering the damage to the flat tire by driving on it. After we expressed this to the front desk manager he became extremely defensive in the fact that the valet company is separate. Nobody did anything or apologized and it was extremely confusing and disappointing. I get things happen and my husband nor I made a scene, but we were extremely dismissed in the whole situation and I’m still mystified at how it was handled. I can’t believe we weren’t offered any sort of help on the situation!

Clean, upscale, modern. Awesome staff !

enjoyed all facilities, walking downtown, going to the fest and great food.

it was all good

Modern facility with river views. Wonderful staff

Room bathroom a little cleaner. Bathroom door broken. No decaf coffee in AM.

Location

Parking price incorrect on booking site so was not happy to find out it was more. Also, I don't care for the barn door style bathroom. It's loud and not very private.

The location.

Staff. We had a few issues, and had some poor communication on their side, which led to false statements. Our room also flooded from the shower and were told we either couldn't shower for 2 days to allow repairs, or had to switch rooms. Then, because of this, our room was not cleaned from the Sunday we checked in until Thursday. Resulting in lined up garbage (3 cans +), no towels (because the new room's shower also leaked), and 2 squares of toilet paper to use (forcing my husband to leave me on the toilet to find some). When answering their, "how are we doing text" and giving them a 6, the "GM" then began to berate me and tell me that what I was saying wasn't true (although others in my company were told the same thing). "He" was very rude to the point I had to say, "leave me alone". When returning to the hotel from being out at dinner (when the "GM" was arguing with me over text), we walk into the lobby to see my texts on a computer screen and two female employees laughing about them (not knowing it was me that walked in). Then on Thursday night, I was out to dinner with friends. The hotel called me 3 times, 8:34 p.m., 8:35, and 8:36. When we arrived back to the hotel, we were told it was because they needed my card for valet. Something they told me was covered and I didn't need to worry about. I told them they would get my card when I checked out the next morning. All in all ridiculous. I have more examples, but I think you see the point. The location is perfect, so if you're more worried about that than service, I'd recommend. If you want what you're paying for, go somewhere else to spend your money. There are other nice hotels in this area. I've traveled a lot, both for business and pleasure. This was the worst stay I've had, and I've only given one subpar review in my long life. Jon was nice, so I don't want to lump him in with the others.

Clean and Friendly/Helpful Staff.

Nothing

location, friendly staff, clean

hard to sleep without dark curtains

Location was fine, hotel room was small but fine

TV didn't work and it sounded like this is a regular occurance. Blind fell off window in the middle of the night and we had sun blaring at 6 am plus easy to see in the room. Very uncomfortable! also check in staff was brief and rude.

clean room. good front desk service. good location within the city. I would book again.