Location, design was appealing as I arrived

Staff were smiling but unhelpful. Front desk girl was rude as I arrived for 3:00 checkin as published on booking.com only to be told checkin was at 4:00 with no sorry or even a recommendation to try one of the many bars or cafes nearby while I just sat in the hot sun for a room that - when I did get checked in - was DIRTY. Dust particles deep in the unused AC unit blew all over the room and had fallen like brown snow all over the bedding. There was a damp spot on the carpet. After I checked in, a maintenance person opened my bedroom door with a key without knocking and then had a loud conversation in Spanish right outside before leaving without apologizing. The tv was buggy and I felt ripped off. I was glad it was only a one- night stay but really disappointed by the La know customer service or value. I have two kids with disabilities and really needed a Nice, clean, stress-free night. Next time, I will not risk using booking.com since I know that the checkin times are incorrect. Nor will O be back at the Dena. Bummer. I keep looking for a place to use every month.

fun lobby. Great location to convention center !

Rooms dark and gloomy. A little noisy. Could hear noise from upper floor and sounded like water pipes making noise which woke us up.

Great place. Friendly staff. Clean and spacious rooms. The patio area was strange. Overall a great stay. Will be staying here again!

Patio area was strange or I didnt explore it well enough. Our room right by the entry door was kind of a thing but not a problem. Now I know why the front desk said if we minded that room😆

The staff were very friendly, to me and my friend. The staff were clear regarding check in and check out, along with answering my questions regarding food delivery services such as Uber Eats.

One thing that could be better is that the Wi-Fi kicked me out temporarily.

The Hotel Dena was perfectly located for our weekend trip. The staff was friendly and accommodating. The best part of the stay was the room service! The hours were great, the service was quick and the options were plenty!

My only two issues were fairly minor. The electors were super slow though it did give you a chance to chat with people while you were waiting. The real issue for me was that I am very sensitive to smells and I had to take allergy medications to not be effected by the different scents throughout the hotel - including whatever detergent was used for the bed linens. This will not be a problem for most people but for those that are sensitive, it is just something to be forewarned about.

Great location near Colorado Blvd. Easy walk to many things to do, restaurants, etc. Bed was comfortable, sheets & towels clean. Bathroom clean.

Too many names: Sheraton, Hotel Dena, Marriot Bonvoy, Tribute Collection. Very confusing/ messy. 3 elevators but only 1 working. The wait for an elevator was long and often full when it arrived - staff and large carts had to use the same one elevator. The room needs attention. When I opened the curtains, the walls around and along the window had peeling wallpaper, debris, cobwebs. No one had cleaned that area for a very long time. See Photos.

Location, cleanliness, and staff.

Elevator was out of order once or twice, and slow overall.

The room was spacious and airy with tons of light. Everything was in walking distance to the hotel and we only had to drive once the entire stay. We ordered room service 3 times and was very impressed with the service and the food.

We had a patio room that looked onto another apartment building. There were no chairs on the patio and it was shared by every room the length of the entire building. It would have been nice to have a private balcony by adding opaque walls or topiary.