Pool spa

Messed up my booking charge me for extra days when I only stayed here for 1 day this place charging me for 2 days they even locked me and the kids out of the room and I had to pull all 3 of my kids out of the pool to walk to front desk to get new room keys had to spend more time on phone To fix there mistake then having fun at pool with my kids so I’ll never come back to this place again complete rip off and u book threw there website they give you one price then u get here it’s double the price

The staff was so nice upon check in and really responsive throughout our stay. We were in a great room with a balcony, which was a nice surprise! My husband commented that it was the best sleep we’d ever had in a hotel.

Everything except one thing see below

There was blood stains on the bed covers and they didn’t move us to another room and we had to stay there with our grandson who slept on a chair due to his anxiety couldn’t sleep

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Lo viejo

The property was OK needs updating did the police mall the the people that stay there they were disgusting arguing, fighting after midnight crank calling people rooms smoking marijuana in the hotel. Disgusting not worth the money.

The staff was good they need more help specially security The pool area was disgusting people with loud music smoking marijuana in the pool area. They need the police is better. What a shame.

The TV was not working, and it the front disk didn't respond. Also, I got a text as soon as I got to the room asking if everything was OK , which was a great touch, but when I responded with the TV problem, I got no answer at all. Finally, after a couple of hours, I called again, and the problem was solved.

Very clean, seamless checkin experience

There were not enough servers onsite at the only restaurant and bar. Took over an hour to get dinner. And the only worker was worked to the bone trying to get all the customers what they needed. Give him a raise and hire 3 more people to support him.

The beds were comfortable. Front staff was helpful. Pool was clean and warm enough to swim in.

Room was dirty. There was rubbish from previous guests on the floor. There were large clumps of hair in the bathroom. There were globs of something red that had been spilled on the rug, still tacky and not cleaned up. There were opened tea bags in the coffee station