The location was great. Close to Starbucks and in-n-out burger.

The second night of our stay the hotel staff let 2 guys up to our floor who proceeded to bang on the neighboring room door at 1am for what seemed like an eternity. Woke everyone up including my 7 and 13 year old. When I asked the front desk to come remove these men, they said they were aware of this situation and that they allowed them up there because “the man was concerned for his wife”. They said the police were coming, but they never did to my knowledge. To disrupt everyone else is unacceptable. I would expect this kind of issue at a motel 6, but for Hyatt prices, this is really not ok.

Walking distance to the Hurst convention center. Nice breakfast. Comfortable bed.

The hotel is a bit old. Bathroom door chipped. The elevators jolted a few times. My room was right opposite the elevator and it was noisy even after midnight when people dame and went.

It was nice and clean plus the lady at the front was very helpful and understanding. Also beautiful at that.

The fact that there weren't any microwaves, the pillows were very few. That's an issue with all hotels though.

Everything was great!

No open bar!

Parking and appearance of property

Breakfast quality. AC in room not cool enough. Staff should be wearing an uniform. Your front desk needs some TLC as well

Everything was great. Room was clean. Nice and cold at night. We had a King suite with pull out sofa bed. I had booked a room with 2 full beds through Booking.com, but when we got there, none of those rooms were available. They were able to accommodate with a king suite. When we got to the room, there were already sheets and blankets for the pull out sofa. The room had plenty of space.

Breakfast should definitely be relocated to out of the lobby. Its too small of an area. Trying to find seating for 5 was difficult. It's just not a big enough area and everyone is spread out eating on couches and using coffee tables for eating. The elevators need maintenance. The one on the left (when facing elevators) was really jerky when going up. The one on the right rocked up and down for what seemed like forever as it would come to a stop. Had we not been on the 6th floor with a toddler, stairs would've been used instead.

Nothing

Hotel is nasty and dirty and old. Roaches in Hotel room, bed was really nasty.

I really liked the location. The breakfast was great as well.

My water in my shower wouldn’t get hot even though my son had taken a hot shower the night we arrived we couldn’t get it to get hot the very next morning. We had a pull out sofa but there weren’t any comforters available front desk was out. The air conditioner wouldn't turn down in our room under 67 degrees but our friends room would turn down to 63. It was hot Texas heat and being colder in our room would have been ore comfortable after hot ball games all day.