The room was nice and clean.

No elevator and only rooms on the 3rd floor were available. The steps to the 3rd floor were uneven and dangerous, and it was very hard to navigate with luggage. Plus and some on the lighting was out along the pathways. There's not enough parking spaces. We waited over 30 minutes to find a parking space after an evening out.

we left early too many problems.

Good location. Staff was very nice and friendly. Good breakfast.

The first room we got had a very strong smell. We asked to switch and the staff promptly gave us another room. The new room also had a smell but not so strong so we just went with it. There were a lot of stains on the carpet and the bedsheet on the sofa bed had stains too, which gave us the impression that the room wasn’t so clean. We were in a room with accessible bathroom and the water from the shower spread through the whole bathroom floor. We wouldn’t stay at this hotel again for the reasons above.

Less breakfast options

well manicured, the pool was amazing but the hot tub was working but had no heat. the front desk staff was super friendly and pleasant. the rooms were exceptionally clean. I will continue to stay here when I travel to the DFW area.

the hot tub worked but wasn’t heated. the basketball court was missing one hoop on a backboard so we couldn’t play full court like we normally do.

Nothing

The staff. First of all when we first got there we were not greeted. Joyce was on the phone. Then she tells me my room was canceled and she doesn’t have any more rooms even though I have a reservation confirmation. I come back to help a kid that was in our group find his room and no one is in the lobby to assist us. Some drunk lady was in the lobby answering the phone, hanging up on customers and directing customers. Telling us to have a seat and told us that Joyce which was the lady behind the counter was unprofessional. Stated that she did not work for the company but she was acting like she did. I have never been to a Hyatt with such an unprofessional staff. I was told multiple people have had problems with Joyce and rooms being given away. I was also told the police was called twice to this hotel because I of Joyce. You guys should pull the camera to see this unprofessional behavior. This is not the kind of service you want your business to be affiliated with. I will be calling corporate.

Customer services

Na

the staff were amazing and very accommodating

The location was nice and the room was pretty amazing

Our neighbors were really loud and were banging on the wall and screaming until 4 am it was a bridal shower im sure but they were annoying. Not many options for breakfast

Familiar, we have stayed here before

Outside the hotel the grounds were dirty, chucken bones, cigarettes butts, and trash along the walkway, patios, and parking lot. It was our second choice for my wife's birthday. I knew it had a Hot Tub and Pool. Didn't know the Hot Tub wasn't working either! Mattress was old and lumpy! No hair dyer

Well kept and managed grounds and suites. Not far from LBJ freeway and my destination.

There was a floor transition of tile to commercial carpet in the breakfast or dining room that was a bit high in design. This incidentally caused my wife’s step to pitch and broke her foot.

Breakfast

Rooms needed some maintenance

no hassle with refund

Rooms were filthy full of bugs.. covered myself and family

this property is located in a great area and everything is close by

the rates could have been lower so I could've stayed longer

The space

No washcloths! No hangers!

Location was good

My room didn’t come with towels and we never got any we had to buy some from Walmart There was a bad net issue The bathroom had hair in the tub The sofa bed did not come with sheets and blanket Room smelled like smoke

It was super cozy, home away from home. It was real clean and comfortable. Super relaxing environment

No fans, I was supposed to have 2 queen size beds, and had a full size bed instead and wheelchair accessible shower . The ac didn't put out much air . And one of the check in ladies was kind of snotty