Modern, immaculate and well-appointed suites. Exceptional staff! Outlet to charge our EV. I won't be staying anywhere else on my periodic trips to Palo Alto as long as they keep this up. Our trip was complicated by a need to change dates of stay when we tested positive for COVID ( first time ever, even though we are both front line health care workers) and they couldn't have been more accommodating when we suddenly felt ill and needed to stay. They even booked my extended reservation for me when they could tell I wasn't well.

Someone with mobility problems might want to know that there are only 2 elevators separated from each other by a very long hallway. One elevator is at the lobby/dining room end and the other leads to the garage (crucial if you have an electric car). So my husband had to choose to be closer to his car and to forego breakfast. I did the hiking back and forth for trips to the lobby, which was just too much for him. It would be good to know about this in advance; if you have an e-car stay close to the garage elevator on any floor, and if you don't have special parking needs, stay on the first floor at the lobby end.

Great hotel for a stay in this area. Great staff, excellent service, large rooms, everything works well. Plenty of plugs for the myriad of electronics we carry around. Full-size refrigerator, microwave, dishwasher; bar-size sink and stove stop. Our room had a king bed in a separate bedroom with its own TV and a sofa bed in a sitting room area with its own TV. Also had a worktable with comfortable chairs.

Kitchen counter surface was not clean. 2 luggage carts for the entire facility. Coffee maker needs to be updated. Again, room cleaning is difficult to accomplish after covid.

Comfortable and clean. Bed was nice.

Elevator button to my floor was missing. I came back from a long day at Stanford hospital because my wife just had surgery, to an Elevator that couldn't get me to my floor. When I made it to the front desk i told them about the Elevator. The older gal said, there's the stairs. I'm somewhat disabled & I had a piece of luggage with me. I was extremely frustrated with that gal when the other, young gal jumped up and said I'll run up, and push the ground floor button. She was a lifesaver & very kind.

I booked because we manage allergies and I need a full kitchen. The room was great. Front staff was great. Pool Was awesome even though it wasn’t heated our kids had fun.

Pool wasn’t heated. Could not check out latex we err there for a tournament and our final game was pushed later. A late check out would have been nice, but otherwise I do not have complaints.

Spacious Rooms

Need more hot breakfast choices like bacon and sausage

almost everything

beds are wearing out

Our room was very clean and comfortable. There was bedding for the pull out couch already in the room. Breakfast was plentiful and delicious. We felt this was a great value for a family and look forward to staying again.

Needs new mattresses and the room ac did not really respond to the controller.

how clean it is and the Continental breakfast and the staff was really good and the room is amazing

the lack of giving towels

it was very nice room looked exactly like the pictures:)

location was great, though it was on a busy street

the breakfast lady was rude and mean...

The hotel is OK for the money. The room was good, but bit shabby.

The quality of breakfast has definitely gone down from earlier years - quite limited like for example no fresh juices or cheeses/sausage for bread available.

The location is safe

The front desk staff was not helpful at all. You literally had to ask for every amenity that you should have already been informed about and they seemed very unwelcoming like everything they did for you was a favor. Also the housekeeping staff knocked on my door too early when I specifically had a late checkout. While the breakfast was nice, they ran out of the best food items well before breakfast finished so that was a disappointment. The only good thing about this place is that the actual room was spacious, really nice, comfortable, and clean.