I didn’t feel this hotel pet friendly, DONOT COME IF YOU HAVE PET. TOTALLY WASTE YOIR MONEY, ALSO THEY GIVE ME A LOWER PROFE ROOM WITHOUT ANY NOTICE, I DID NOT RECEIVE ANY REFUND

I didn’t feel this hotel pet friendly, DONOT COME IF YOU HAVE PET. TOTALLY WASTE YOIR MONEY, ALSO THEY GIVE ME A LOWER PROFE ROOM WITHOUT ANY NOTICE, I DID NOT RECEIVE ANY REFUND

We did not have a full breakfast.

The hotel is great with all facilities. The staff were helpful and very friendly. Would certainly would come again to stay.

Great open spaces with decent in house restaurants.

The self parking fees were outrageous for hotel guests.

The room was great, clean, great view, bed was great. Water Taxi was awesome and provided and easy form of transportation to the park. Staff operating the boats were great. Play "Country Roads" by John Denver on the trip back to hotel when the parks closed was a very innovative piece of entertainment. Staff at front desk were very helpful.

Way too eager cleaning staff that woke us at 8AM, one day attempted to enter. Guys if I over slept an it was 11AM I understand but the purpose of a trip to Universal is to step out to the park for an exhausting evening of fun and lots of walking and the last thing on my mind should be having the cleaning crew having surprise wake up calls early in the AM. Going to pool to find out that blocks of chairs have been reserved. Pools and chairs should be available to everyone. Restaurants were nice, but with the parks closing late I would hope that meals might be available to 11PM. If you don't have transportation you are out of luck and left hungry for the night.

The service was exceptional. Staff was friendly and super helpful. It was in a perfect location and bus/water taxi/ pedestrian walkway were easy options to get around. The pool and lobby were beautiful and provided great space to meet up with your group. Rooms were roomy and beds comfy.

I have nothing to complain about.

The service from the staff was phenomenal, the location and value was fantastic, and the room quality and amenities were perfect.

N/A

location

booking should include breakfast

The room was clean and nice also the bed was comfortable. We did order room service and that was good. We had a pool view--the sunset was beautiful. It is a beautiful hotel. The pool was refreshing after a long day.

Well, although the restaurant Amatista staff was wonderful, the meal was just okay and for the price you would think it would have been better. My rice was crunchy (it was undercooked) and the fries were dry. I ordered the salmon and that was good. My son ordered the burger and that was good.

Beautiful property, clean, comfortable beds, great food in the Hotel, water taxi was so nice, absolute perfection.

Great location! Staff was friendly and accommodating. The water taxi is a big plus getting where we needed to be and in a timely manner.

A lot of the games in the arcade didn’t work. Needs updating.

Facilities are definitely in great shape. Everything is mostly as advertised.

It would be nice to just specify what’s included and what’s not included because you literally get charge for anything and everything… At least for people that travel on a budget, otherwise just keep your wallet open for the Full service. 😉

all good

How helpful everyone was.

We were given a handicapped room, we have no handicaps. It was a bit uncomfortable when taking a shower otherwise fine

Did not have it

Get better coffee

location and offerings

price was a bit high

liked that we could take water taxi to the parks; room was clean; early entrance to Harry Potter World.

the restaurant was just average and very expensive. I would expect more average price for the quality of food.