Loved the food truck with French food (crepes!), jacuzzi and heated pool nice, sauna great, steam room would have been great but couldn’t figure out how to operate. Location is perfect in Mammoth-walkable to everything. Lobby is cozy—love the fire, coffee & tea, and games, outdoor fires really add great warmth and ambiance. Nice to have fridge/microwave/hairdryer/coffee/robes in rooms.

WiFi spotty and didn’t work in room very often and when it did it was too weak to watch movies or work (258). Had to do online conference in lobby and still wasn’t connecting on all devices. Would highly recommend relays/boosters. Originally we had booked this hotel so we could work when not snowboarding and the poor WiFi could have cost us our jobs if we missed key meetings. Also, check in was a disaster. We waited over an hour, which is hard after a long day of driving and snowboarding. There was only one front office person, and she was a rockstar despite loads of issues with rooms and reservations. People had reserved rooms that didn’t show in your system, their preferences hadn’t logged, others were required to change rooms mid-stay and were pitching fits—one couple finally gave up their room to a couple with no room options to help move things along. The woman at the desk was dealing with rude, caustic and occasionally demeaning guests, and she was respectful, professional and calm, but clearly lacked the resources to solve the problems being thrown at her. I arrived at 4 and we made it to our room at 5:30. When I went down to solve the WiFi issue at 7, there was still a line and no end in sight, so I gave up. The morning person who was also lovely credited our resort fee for the WiFi issue, but couldn’t fix it.

The location is the best part about this place as it is walkable to shopping centers, cafes, coffee shops, and ski stores. Parking is easy. One can tell the lodge has been newly renovated and decor is great. The main lobby has a very nice sitting area and a large hearth that people gather around to socialize, play games, or do work on their laptops.

I loved the ambiance and decor of the place and two of the morning staff at the reception were very friendly and helpful. However... 1) Very poor wifi in the rooms and common areas. 2) Hot tub was not hot. 3) Hot sauna was not hot. 4) The night receptionist was very unfriendly, contrarian, and unhelpful. I avoided asking her anything after 2 nights and just waited until the morning to get help. 5) My daughter could not reach the high sinks in the bathroom; when I asked for a stepstool, the night receptionist informed me she had none and that she "simply could not help" me out. She suggested that I buy one from the grocery store across the street! I doubt that I am the only family staying at this place that has a child who can not reach the sink. 6) The humidifier in our room broke; I asked the unfriendly night receptionist for a swap out and she told me that I was lucky to even have a humidifer in my room and that she had no replacements. 7) One must request housekeeping before 10am; I requested it on day 3 through 5 of my stay. My room was not cleaned once during my stay despite repeated requests before 10 am. 8) Walls are exceptionally thin; I could hear conversations clearly from the adjacent rooms. 9) The treadmill and water dispenser in the gym were not working.

Everything was amazingly!

Everything liked

The bed was great and remodeled room was good.

Charged a resort fee but none of the spa amenities were functional. Sauna was not hot, steam room did not work, hot tub was not hot.

Great location. We have stayed here many times.

The coffee in the room is more like a tea bag. We couldn’t drink it.

Was very clean and looked newly renovated. Great amenities.

It would have been nice to know the film festival was being hosted there. When I arrived, they were using the lobby space and was told I’d have to pay $100 for an early check in, which seems unreasonable given the blizzard conditions. Lastly, the WiFi never worked in my room the entire stay. The front desk staff seemed to know it was an issue and told me it worked best in the lobby, which I had limited access to given the festival events.

We were surprised about the size and quality of our apartment. It has two bedrooms and a small kitchen. Very new and nicely designed. I highly recommend the breakfast place - Crapes and coffee. Just amazing.

The wooden floor wasn't clean at all.

Location

Chaotic.