Location perfect - really central. Very cool place to stay.

The espresso machine was broken! (I am an espresso nut) Service was a little bit slow.

The Atmosphere and the Museum throughout the hotel

2 of 3 electors were down so waits to get up and down to room were extremely long.

Learning about the exhibit and the penguins!

Only being able to use one elevator caused for some long wait times going from floor to floor

The location of this property is great! The staff was amazing. The rooms were big!

When I picked something up off the ground, I noticed the floors didn’t seem like they had been swept in a while. Valet parking being the only option. Only one elevator worked and it was VERY slow. Rumor has it the elevators have been out of order since February?

Amazing location, room was gorgeous and they accommodated a special request that I had!

I love the structure and the artwork

The room was dusty- I sneezed all night then I finally dusted

rooms were clean, common areas like ale store areas looked dirty

the restaurant was not very good and had a very small list of dinner entrees.

The art was nice and the modern aesthetic.

That I came to see a particular sculpture in advertising photos and it wasn’t there anymore😫 and the expresso machine in the room, I prefer a full cup of cup in the am!

The breakfast was delicious although the portions were too large for us to finish. Also enjoyed the playlist at breakfast which was curated by the Chef!

Have stayed here many times . Great location

room never got cleaned. Asked for bottled water and didn’t have any .

Love old buildings turned into hotels and boutique hotels! this was an interesting property with the art.

There are no refrigerators and you have to request ice. Finding the hotel is hard. You have to recognize the funky font used to spell out “21c” and recognize the blue penguins to find the place. It’s in the old First National Building (name prominent on front). it would be helpful if these were used on email confirmations or somewhere so they would be recognized.

Being centrally located .

I arrived at midnight . Was given Room 507. I arrived, opened the door to the loud roar the the air conditioner machinery. I knew I would be unable to sleep with that volume . I went back to the receptionist stating I was not satisfied with that room, only to be told the hotel was full . I was in this hotel and had this room for two nights with the constant switching in and out of this faulty machinery. The janitor did appear and shone his torch up at the outlet, nothing further was done to alleviate the situation. This is the first complaining review I have ever written. I was so disappointed to be in a 4 star hotel and to have sleepless nights because of the noise.

We specifically booked this to be in walking distance of a concert at Rupp Area MONTHS in advance. After sitting in heavy traffic getting there and checking in, they immediately tell us they overbooked the hotel by 5 or 6 rooms and reserved a room for us elsewhere at a hotel 7 miles away. (Why couldn't they have called us to let us know). They did pay for the other hotel room but it totally ruined our plans for before & after the concert, and cost us almost $100 for Uber rides to and from. The hotel they put us at was full of others in the lobby with the same issue also desperately trying to get a driver to the concert. And we were told that Museum 21C does this frequently just to make sure they are fully booked to maximize their revenue and hedging that some people will cancel.