The service we received from the front desk was superb. The room was cleaned well daily. The bakeshop made the best coffee!

A little overpriced due to SXSW event.

Location, great staff, great room

We were on the 30th floor and could hear/feel thumping EDM music from the second floor until 2:10 am. They need to seriously keep all guests in mind when their DJ is spinning.

Great

Treatment at front desk Room location

Staff and property were wonderful. everything was great.

City view room was not up to your high standards. Good Afternoon, First , I would like to thank you for the refund. I was disappointed in the view, I took a screenshot of what I saw when I was booking the room. I did not feel that is what I got when, I entered the room. I was running to an event at 4 pm CDT, so I could not reconcile the issue. There was only one window (3’ X 6’) approximately. I did not realistically expect to see the capitol dome, I did expect the number of windows in the screenshot. I also noted the room I stayed in was ADA compliant for the hearing impaired which could explain the lack of widows and reduced natural light in the room. I would ask you to go to Room 2709 and see if you feel that meets the high standards of your hotel for a room with a city view and compare it with the screenshot below. Second, I would like to congratulate on your high standards that I enjoyed during the my stay at your wonderful hotel, from the minute I pulled up , I felt like a valued customer and guest. The first person I met was the valet, they were happy and professional as well as helpful, having my pickup taken care of by the valet, I made my way to the second floor and was greeted promptly, cheerfully and politely by the clerk. She was very nice and greeted my wife , me and our dogs. We were swiftly given our room and made our way to the elevators. Every interaction with your staff was positive. Our room was nice and clean, the hallways, elevators and lobbies were nice and clean ass well. We grabbed a bite to eat on the first floor and our server was wonderful. When we came back from our event, everything was great, could not be any better. When we left and asked about the room view. The clerk at the desk was very nice and explained the issue to us. We felt like we had been heard, but we did not agree and probably would not do the city view next time. We picked our vehicle and the valet was great, very nice

Location and safe

Valet, was unaware, of guests checking in

Beds were comfy

Bathroom doors are awful. Ours was a lot of work to open and close. Parking wasn’t fun.

Download the street from 6th street

N/a

It was great

How clean and close to everything

The place itself was very clean. Great food and coffee bar literally in the same building. But ….. It was horrible sleeping above what seemed to be a bar or nightclub. The base kept us up till I can’t even tell you how long. Well after midnight. It was SO miserably loud. We got about 3 hours of sleep after driving 11 hours. Very disappointed. There were also homeless people around the corner hackeling us and very foul language was involved. We tried to find a patch of grass to let my doggie pee and it was a concrete jungle. I did not feel safe after dark. Homeless people all over

Homeless people yelling Felt unsafe after we left to walk the dogs Extremely noisy room Slept horrible. Do not sleep above the bar or night club. Even on the 9th floor, I felt like it was just outside my door the noise was horrific.

The location was prefect for where I wanted to be and not too far from things I wanted to do.

I was on the 20th floor. You could hear all noise throughout the night from the street walking signals, the people of above me or whatever was above me making loud sounds, and the front door to the room seem thin. Could hear everyone’s conversation clearly, especially housekeeping.

the bed was comfortable the food was excellent and check out was smooth.

the food for breakfast could have had a few more traditional breakfast options

Very clean, the cleaning staff did a phenomenal job. I always had fresh towels and sheets. Pillows were soft and the room was spacious.

Although I love the fact that there was a smart tv in the room, it was VERY laggy and kept freezing. Like the show would run fine but trying to select a show, pause, or anything else was difficult.

Great Location! Very lively! Will definitely stay here again.

The location was excellent and room service was outstanding.

Great place. Friendly staff.

Room on the 6th floor facing the street you can hear the music from the bar late into the night. More homeless people in the area than my wife would’ve liked.

Location, restaurant/bar in hotel, staff awesome, beds super comfortable

They only cleaned our room once in 4 days it was really odd

It is really a cool and positive vibe in the hotel. The room is not that spacious but has everything you need. the view from the 25th floor is amazing. the location of the hotel itself is a plus. you are a walking distance from all attractions. The Personnel are really friendly and helpful. Having Caroline (the Coffee House and Restaurant) is great. having happy hour at 5 in the afternoon packed with people just laughing having fun its a totally different vibe. I would come back to this hotel definitely.

everything! the view. friendly staff. and the most comfy bed I’ve slept in at a hotel!

traffic noise.

location was great

no areas to relax outside room except bar or restaurant. valet was slow