Everything is very professional and perfect The hotel is very quiet, parking spaces are available and Wi-Fi is excellent, and the decorations are luxurious and consistent The view is very comfortable and beautiful The staff are all friendly and helpful I thank The Biltmore Tbilisi Hotel for such a special and wonderful stay, they made me have an enjoyable vacation

Everything

I remember when I booked the room it was including breakfast but i surprised it didn’t include

Location

Quality of services and staff not friendly

location, view, food , facilities

View and size of the rooms. Concierge staff very helpful and response time for room service, engineering and house keeping spectacular.

Stand up shower isolation from rest of toilet was a major issue. Water always found its way out!! A lot of water. Request of water bottles and the two bottle policy for a Junior Suite kept baffling me.

Asking money for water

Location

Bathroom had a terrible fume smell

iconic

poorly maintained, drainage smell in the room and corridors, smoke smell in non smoking rooms. repeated complaints but no senior management turned up

centrally located. clean.

beds were a little uncomfortable and doors didn’t really keep out sound as well as I would have liked or else I just had exceptionally loud neighbors one night.

Big clean swimming pool . Helping Staff and every single driver and people I’m the city know this hotel . Next to Mall , next to Freedom square, Parliament etc .

the service was perfect, very nice and helpful. the room was clean and the bed was comfortable.

the spa facility was a bit disappointing.

the location of the hotel and panoramic view of the room were the best parts.

The staff needs to smile more and be flexible, not sure why the hotel didn’t accept the Apple Pay when checking out? it wasn’t for blocking the amount or anything as I was checking out and they said it must by a physical card which doesn’t make any sense! they are both credit cards and your machine already accepts the Apple Pay.

they called me 20 times to make sure i check out right at 12 knocked on the door called 3 times !! from 11