Top notch hotel room in terms of design and furnishings. A mix of style and comfort with little surprises in the smallest details. Dinner and breakfast options and presentation exquisite. A bonus was that the car had been washed upon check out.

Signage at parking area in the back street can be improved.

We stay here in 2022 and it was probably one of the best boutique hotels we had ever stayed in and recommend it to so many people, all of whom thanked us for the recommendation.

We there again in Feb 2023 and sensed a slip in standards. Still the most beautiful location and loved our room but the food which was one the highlights last was not of the same standard. The menu was similar but the portions big and clumsy and all finesse had gone. The staff although charming and helpful were all new and totally out of their depth for what this wonderful place use to deliver.

Bespoke. Classy. Understated. Tastefully decorated. Fine cuisine. Breakfast made to order was a royal treat. Cocktails at the EM Bar were wicked and fun. The restaurant choice and food offered is top rate and way above average - fine dining without being stiff. Better than most 4 and 5 star hotels. Garden and pool setting is tranquil and a good place to relax. Complimentary mini bar above average offering. Secure venue. Cannot wait to return. Not a place for revelers wanting a buzz and hype.

That we could not stay another day or two due to other arrangements.

We would highly recommend this hotel, the menu and presentation of the food was excellent. We stayed at the hotel on two separate occasions and both rooms were unique and highly maintained. The staff were very happy to help and made our stay most memorable.

Our only slightly negative feeling was that Robertson is a town you would only want to visit once.

The pool was great for swimming lengths.

The menu was poor with few choices and didn't alter from night to night. So we had to eat out.

Ambience, design, staff attention, meals...... pretty well everything

Nothing

Good restaurant, friendly staff, good location

OUR ROOM WAS FULL OF COCKROACHES!!!

the staff were wonderfully kind and helpful. The layout of the bedroom and bathroom and patio at the poolside rooms was really clever

breakfast was lovely but a little slow on a couple of occasions.

Absolutely everything: We arrived in the most beautiful oasis of calm in Robertson - the place is breathtakingly laid out with huge rooms overlooking small swimming pools and patios, attention is the best we've ever had and the food is delicious. There is a wine tasting room, a cozy bar, and several verandahs to relax in and look at yet another beautiful part of the gardens. Almost a shame we cannot keep it our secret ! Probably the loveliest hotel we have stayed in the world, honestly!

Skipping this question - not applicable!

Excellent staff. Superb dinner.

Requested a quiet room and was put in room 2 directly alongside the reception desk and kitchen so rather noisy ...

garden and breakfast

no bath although we requested it

Service was was excellent. Attentive and calm.

A true delight to find this little hotel. We loved the pools and Gilbert and staff are so friendly

Location and turn down service staff.

Not the same experience as when we stayed in April 2022. Attention to detail no longer in place and don’t justify the rate charge. All extras stripped out! this was part of the treat of staying here.

A lot of attention to detail. wonderful resturant great stay and customer service.

Nothing everything was great.

Lovely hotel with excellent staff

Beautifully curated hotel in rural town setting. Pool. Garden design.

Aircons blast straight onto bed making it impossible to sleep comfortably.

The attention to detail is exceptional. The property is beautiful- wonderful building, pools, gardens and our room was spacious and luxurious.

Nothing negative to say, the hotel is an oasis in the town.

everything.

Nothing.

very comfortable with pleasant staff!

price