The variety of the food and beverages The location and the view on the sea

I loved the room and the staff. My conceirge Omar was so helpful with any issues I had and was very attentive. I would definately recommend this facility!

The internet was very problematic. I work remote so when I needed to do anything for this it was a struggle.

Location

Room facilities

Facilities , copious rooms, support provided by Mr Omar Samy

Food can be better

everything was on point

maybe the food wasn’t what i expected

Pool was not clean ,

It was big and clean

Toilets were not that clean or properly equipped

clean and luxurious. feels like the 5 star hotel that it is.

no comments on this. it’s great and will 100 recommend it to anyone. families or like us a a guys group.

I like everything The facilties the beach aqua foood the stafff was amazing Special thanx to mr omar who give us the great opportunity to have the nice stay here and his dedication to help us and also ms madona the receptionist witu her nice smile Thanx for everything I really had a good time here

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Staff and food

highly recommended place, staff very supportive specially mr. mosafa , the food was good, room service is good and clean all facilities was renewed and comfort to use

Location comfort Facilities cleanliness

Nothing important

beautiful. could cleaner. dusty from the sand is orange and stains but beautiful. clean pools. excellent water slides and friendly funny staff. very professional and safe environment.

too many kids. sold as a resort and spa. but it was very child orientated. need more rules as to where children cannot go.

the room was spacious and always clean, all the facilities (swimming pools, beach, gym, restaurants) were clean and staff was always nice and helpful

there were a couple of issues (electricity and Wi-Fi went out, missing towels) but the staff was always very responsive and helpful

The hotel is in a fantastic location and is definitely the best choice on the coast. Out of town in a quieter, cleaner area of Hurghada. The staff were all lovely- welcoming, helpful, and sharing the smiles. Special thanks to Shaban, Benjameen, and Karim who went out of their way to look after us. They go all-out for guest entertainment with shows and performances, and the food was delicious every day. The 24-hour dessert bar was a hit! The facilities are great and you don’t really need to leave if you don’t want to.

There are some very minor maintenance updates (water damage on bathroom door) that can be made, but these are small enough to not detract from the lovely stay.

Few staff persons cares about the customer satisfaction, Thanks Mr.Omar Samy for his following up to solve the issues. The food quality and variety was good

In checkin one person named Mr.Hatem take our passports (two egyptian and one german) and put on reception desk saying wait until finish the process, Then he said I can’t find the booking on the system (Keep in mind was reserved a day before) and then after i called Booking.com service support he said ok i found it on system, then after staying more than one and half hour he gave us the rooms which is non expected service and i never faced issues like this with booking.com. In the room the air conditioning was not perfect and the room tele was not working. Our service selection was all inclusive, when we asking the waiters on pool to bring drinks they said ok without coming back with the requested items, then we serve ourselves !!

Food pool team beach! Thank you to Mr Omar Mr Voules and Food chief. They made our holiday great. We will come back for sure!

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