Great location with a bus running every ten mins if the hills are too much

the food, the location, the staff.

the room, the price

All rooms had a pool view.

I would like to express my disappointment with the behaviour of one of the lifeguards on duty. On 07.05.23, I encountered an incident where the lifeguard was rude and unprofessional towards myself and my friend. The lifeguard's attitude was disrespectful and left us feeling uncomfortable during our time by the pool area. I believe that such behaviour is not reflective of the high standards that I have come to expect from Hotel Benidorm East. Additionally, during our relaxation time by the sunbeds, we were surprised to find the lifeguard placed a dirty plate, belonging to another guest, on my sunbed, whilst I was lying on it. This occurrence was perplexing, as there was no explanation provided. When I asked the lifeguard why he's given me a strangers dirty plate, his response was "this is good for you, trust me." and then ran away and didn't return. Unfortunately, I had to pick up the dirty plate myself and move it elsewhere, which I do not expect to have to do as a guest, especially with the plate not belonging to me or my friend.

Good location, not far from beach and bars

Air con was not working in the room, made it a bit uncomfortable at night

good water pressure

location and heard water running all night

Nice room

Aircon not working

Hotel is lovely and looks very grand.

cleaners have no respect for the guests. shouting at the top of their voices from 7.30am in the morning, this went on all morning.

Although my reservation was just for one night, I really enjoyed it. Staff at reception was very kind and helpful. I loved the structure, swimming pool was really nice, breakfast was one of the most beautiful breakfast I’ve ever had in my life. There was literally everything! And even if it was a bit far from the center and the sea, they have a free shuttle service from the hotel to the beach till 6.30pm. The evening we took a taxi which was quite cheap. Also the bar of the hotel was nice. Total relax.

The room was the thing I like less comparing to everything there. The view was nice but we had a room with two twin beds and we asked for a King Size bed, but we were there just for one night and the beds were a square and a half, so we didn’t say anything. The corridors were very narrow, you could barely get through you and your luggage.

Beautiful hotel with great views over Benidorm. Staff were excellent and very friendly.

Only thing for us was that the hotel was the up a fairly steep slope. However a free shuttle bus was available if required.

Nice reception area. Cleaners very good.

Food was not nice, no English food/ English breakfast tea bags, bed was not comfortable and torn at the side. would not recommend for people with mobility issues as the hotel is located at the top of a steep hill, this required us to get taxis every day as the shuttle bus was not reliable and did not show up on time or at all most days. Would not return to the hotel due to this.

pool and big rooms

good location 5 mins from centre good staff easy check in and out good size room and balcony

breakfast wasn’t the best lifts were to hot and slow

Parking was great Reception was very efficient and friendly.

Rooms were tired, needed updating, looked grubby, especially the bathroom. No tea/coffee making facilities in the room. No tissues or hair conditioner in the room. Breakfast was chaotic, not a 4 star experience, more of a budget offering.

We had a room at the 8 floor, the view from there is amazing.

The first day we came to the room there was no electricity and it was dirty, the floor and the wc weren't cleaned after the previous clients and after we complained at the reception came a camarera de piso and only moped the floor, left the wc as dirty as it was before. Also one lamp didn't function well and later just got broken, just fell apart by itself.

Breakfast was good Hygiene good Staff very friendly and service oriented Shuttle service

The location on the steep hill Only 3 lifts for all the rooms No kettle and coffee/tea facilities for early checkouts No microwave facilities for guests who are on a diet and cannot eat dinner/lunch

hotel was great room was clean and great views

location was quite far out - there was a free shuttle that we were not told about and also make sure you take a mask for the shuttle , another thing we were not told about

staff upon arrival were friendly and helpful, the reception and rooms both spotlessly clean. The breakfast was fantastic.

perhaps the room was on the small side, location up such a hill was a slight pain but nothing major.

Clean comfy rooms and friendly helpful staff.

It was at top of a hill so unless you like to walk it may not be great. There is a bus bit you need to take a mask 😷 or are not allowed on.