Location and the atmosphere

Nothing

Exceptional qualities in staff services, room quality and food quality. Wine shop

Price of buffee dinner

The bed, the view, the lounge and the front desk staffs (Mr. Han specially) thank you for the hospitality.

Short staying.

The property was clean

It was misleading. I went there with the intentions to play games at the casino. I was told that because I didn’t have a passport I couldn’t gamble. When I mentioned to the hotel staff that the only reason I chose the hotel was to gamble they told me it wasn’t their problem.

Every thing

Nothing

Nothing

The air conditioning was not working properly and when they sent someone he said it was working but it wasn't I was sweating like crazy . I asked to change the room but they said they dont have a room , But I can notice the hotel was empty . at the end they sent me a fan !! over all really bad experience !!!

not much

- staff issue as a hotel invoice only the card reader receipt, I had to explicitly tell them what a hotel invoice was until they were able to issue one on hotel letterhead paper with an envelope.. such a standard thing - english is bad.. (8:30 breakfast should not be called “confused”, but rather “crowded”) - staff don’t say please or thank you at all - I asked the concierge for umbrellas, he then first interviews me asking me whether I am a guest at the hotel, what my room number is etc in a very inappropriate and unfriendly manner as if I am going to steal the umbrellas - the breakfast buffet is a nightmare, at 8:30 am people are waiting like in a hospital emergency room in front of the buffet hall and no proper management by the staff; during covid times this felt very unsafe and the hotel did not even offer an in-room breakfast option - I have been to many 5 star hotels in Seoul, including the Four Seasons, Grand Hyatt Seoul and Shilla Hotel Seoul, but the Grand Walkerhill Hotel Seoul is definitely the worst, with substandard staff service, old hotel building and not up-to-date hotel rooms. This is sub-standard, I would not consider this 5-star