El hotel esta muy ubicado en el centro de Monterrey, excelente acceso a locomoción, supermercados, tiendas, cajeros y casas de cambio cercanas, se puede ir a pie a esos lugares, para sitios mas lejanos existen taxis y uber, En cuanto a las instalaciones son de muy buen nivel y bien mantenidas, la piscina es pequeña pero muy linda, tiene un buen gimnasio equipado, el restaurant tiene una buena carta, aunque es costoso, pero bien atendido, el desayuno continental debe ser mejorado pocas opciones, se debe pagar extra para un mejor desayuno, aunque no es tan importante porque alrededor existen opciones de restaurant, en general es un muy hotel totalmente recomendable el personal es muy amable.

El desayuno podría ser mejor a partir de la tarifa que cobran.

cama. y ubicación

deje olvidado un objeto personal en la recamara, llame ese mismo del check out, quedaron de llamarme y hasta no lo han hecho.

The hotel looks fancy

Wifi was horrible, location was unsafe and everything looked very dated

Las instalaciones y el Desayuno

La recepcionista te recibe con la peor cara y no pusieron shampoo en la habitación, Lo demás excelente

El hambiente

La relación de precio y calidad

El internet es pesimo La tv es viejísima La cafetera estaba dañada y se tardaron en reemplazar

Olis riquísimo y la comida tmb muy deliciosa, me gustó el hotel

Me hubiera gustado más que la alberca estuviera más limpia, se veía opaca y algo turbia el agua... las sábanas de la cama tenían como huellas de zapato y manchas de sangre

The cocktails were of good quality. The staff was very friendly. Very comfy beds.

The hotel is not of 5 star quality. The restaurants food was very bad, once it was inedible. Having paid a breakfast buffet, telling you it turns out that you cant eat most of the food is ridiculous.

Stead always great

N/A

All great as always

Should include full breakfast on daily room rate

Nice room , garden , swimming pool, food, location ill be returning!!

I felt very safe they have people always watching property and cameras and are really help full and clean and restaurant is a plus but didn’t not like that breakfast 🍳 wasn’t included other that great spot for me but I’m sure not the spot for everyone .

Breakfast not included

Pool and garden are amazing. Room is spacious and comfortable. Had an amazing view from my room too.

Reception slow and not well organized. Rooms are old and not always fully functional.

Staff was friendly and pool area is nice. Breakfast was good although 85 Pesos extra had to be paid for the hot buffet. Location is downtown.

Although there is air conditioning in the room the air doesn't change at all. Air conditioning was very noisy. As it cannot be turned on during the night due to the noise it got very damp in the room.

the ac too noisy

In general is a great hotel to stay, room was great as well

Swimming pool water was cold and is closed by 8 pm which is too early, public jacuzzi had too much chlorine, the way the cleaning lady knocks in the morning is annoying, is too loud, another thing I didn't like is you can't turn off lights while resting in bed, you have to stand up and go to the entrance to turn them off then go back to the bed stumbling in the dark

Big room. Confortable. Clean.

Could not even for one day get my complementary breakfast because to small restaurant.long lines and too much time to get inside...opted for skipping breakfast

Staff was not friendly. My room was not ready upon arrival and I had to follow up regarding it. The area advertised for my room feels unsafe.

The staff was nice with us.

The location is really not nice at all. The room did not look like the pics, everything looked pretty cheap. Pictures featured a bath tub but we could only get a shower even after asking. The food in the morning was not really good especially the tacos, the worst I ate in one month in Mexico.

everything

I loved everything

Everything was amazing

The only thing that we didn’t like was the WiFi that wasn’t working at all in our cellphones or of work laptop.

it was a lovely place. The area around the hotel was a little rough.There were a lot of homeless people around. we did not feel super safe wandering very far from the hotel.

The area around the hotel was quite rough. we did not feel very safe to wander far from the hotel.