Nada, el hotel está en pésimas condiciones, no lo recomiendo para nada.

La habitación, todo el mobiliario está viejo, huele feo, no sirve el teléfono ni los aparatos electrónicos, no hacen la limpieza a tiempo, etc.

Las atenciones del personal, el clima que está controlado, en general la habitación.

Hace falta más limpieza, a detalle se logra apreciar.

Nada

No fuciona el Aire Acondicionado, pesiomo estando en Monterrey. Falta de mantenimiento

Room is exactly as in the pictures, beautiful, comfortable and with nice view. Nice decoration, excellent location near downtown, good services and tasty breakfast.

It took around 1 hour to do check-in and had to return twice to the lobby, first because the access card (key) wasn't working, and second one, because they gave us a room cheaper than what we paid for. At the end, luckily they solved everything, even there was a lot of people in the lobby.

Nothing

Was unable to enter the country and priceline/booking reached out to hotel for a refund as we got denied at check point while entering Mexico. Hotel refused to refund money. We will no longer be choosing this hotel in the future and we've stayed here many times prior.

The location was great, The rooms are nice and comfortable. The price for the room was really good.

The room was very confortable and the hotel is very beautiful.

The house-keeping staff knocked on our door very early to ask if she could come in to clean and she woke us up.

Hotel viejo y descuidado

The facilities were nice

The room was a bit old and the internet was very bad, we found a cockroach on the bed

Staff was friendly

The floor was dirty, the room smelled like humidity so bad, furniture was also dirty

Outstanding facilities, great location and excellent staff

Restaurant service could be improved

I like it

The AC in some rooms dose not work.

the common areas are new and nice (restaurant, bar, reception)

rooms are terribly OLD, not clean, and run down, sale as the corridors and the elevators. TV didnt work, nor the minifridge. at the time of checking in they asked for full payment instead of leaving an open boucher. they requeted all my billing information at check in and then again at the check out time. So after providing all my info TWICE, I didnt received my invoice, si I had to call the Hotel to ask for it. Still wondering how Sheraton could ever possibly put their name on that location

the big room

the ac was not working I told them more than 4 times and was never helped it felt humid in the room. I'm so happy to be home and comfortable.

Amazing

None

Great place! Great location!

They don’t respect the confirmed prices from platforms, there are hidden prices they charge when you arrive.

Bad price/quality ratio, rooms are old and need maintenance, bad service in reception, they changed prices, bathroom was having broken handles and leaking.

nice room and location

the last few stays rooms could be cleaner and better checked to see there is shampoo and soap. my last 2 stays the phones in the rooms have not worked. seems the maintenance has not stayed at the level it used to be at

The location

The pool is not on service, apparently for several months already, shower is ver small, there are no lights except for lamps, buffet is extremely expensive for the food being offered, si was in safi hotel before and was cheaper and had better value

Good room and location

Why I don't have bottle water, even I requested, reception said will send to room, but nothing happens

Nothing

It's expensive for what you get. Awful staff. The hotel smelled bad. The room looked old, seems like everything is falling apart. Hair dryer didn't work, there was a water filtration problem in the shower. There's no room service. Food is mediocre.

till now, I didn't receive my invoice

location

skeleton crew, lack of maintenance, phone in room didn’t work this is the second time in 1 month this has happened. elevator button broken hanging lack of maintenance

Very good and easy location. The hotel has a very good staff Very comfortable bed and room

No news

only the lobby was renovated, but the rooms look very old, dark and unclean

Bed was awful, the matress was almost broken, had to ask for a change. The room didn't look properly clean, I asked to change room, but they said it, the hotel was full. To be called Sheraton, it s misleading, didn't know the quality of the Sheraton was so low.