The hotel is in a perfect location.

If you are looking for rest, I don’t recommend. It was very noisy. The cleaning staff were close to our room and were loud in early morning. There were loud people by us and we could hear loud voices from below. The furnace was very loud as well.

Great location - Just walk out the front door into Market Square or just a block from Gay Street. Hotel was beautiful, staff was courteous, and the overall experience was great.

The mattresses need to be replaced. They were extremely soft and/or well worn. The price was a little high compared to other hotels in the area.

Elegant vintage decor was darling. The location was perfect.

There’s nothing negative to say

Cleanliness

The hotel had a wedding reception the night we were there. We couldn't access all the facilities the night of our stay. We were not informed of this until the night we arrived. Could not adjust the air in the room. It was very warm in the room and not able to lower air conditioning. Definitely not worth $600 a night. The website amps up this hotel into something it is definitely not. Far from it. Very disappointing!! I do not mind paying for quality, this was not. May have been if circumstances were different, or what they were perceived as on the website.

very clean and comfortable. nice sized room. excellent location. friendly and helpful staff. beautiful bathroom in double queen room. valet parking made parking a breeze in a crowded downtown city.

wished the restaurants opened earlier than 9 am. made it harder to get an early start.

Location was great, right by Market Square and easy access to the university where we had business. Front desk staff could not have been more helpful and accommodating. Comfortable, spacious rooms. And the BIG bowl of Lifesaver mints in the lobby!

The "business center" is a printing kiosk in the hallway on the third floor. There isn't a gym (even though one is mentioned on Booking.com) - you just get a pass to the YMCA a few blocks away (which is a little sketchy-looking). No breakfast options.

I liked the room alot because it was spacious and clean. Great location in downtown Knoxville and very friendly staff.

The staff and the facilities were excellent, couldn't ask for better. Thank you!