relative to others this is probably one of the best, the staff was very friendly, helpful and professional

had high expectation as it’s advertised as a 5 star hotel but it’s actually somewhere probably between a 3 and 4

The pasta at dinner from the restaurant was terrible

Friendly and helpful staff. Perfect location, close to the National Park and the city centre with shops and restaurants. Quick staff response to the SOS emergency call (checked accidentally)

Poor choice of dining options inside the hotel.

The location next to the National Park was a bonus. The bed was comfortable. Easy access to places to eat other meals. Breakfast has multiple options.

The property seems to be "tired" and could be renovated a bit. The massage place on site was a bit weird - it was really cold inside and did not seem to be open. They had people come and do a foot massage, but it took some time. Waiting in a cold room, which was not very welcoming was not a positive start to the experience. The price was not bad and the masseuse did a good job.

Friendly and helpful staff. Spacious room and very comfortable bed. Huge tub in the bathroom. The restaurant downstairs is pretty good, not a big choice of food, but everything is tasty and the service is good. 15-20 minutes walk from the park entrance

The pool starts to work at 8am as they say, but there is always barrier at the pool entrance till noon, so it’s not obvious if the pool is opened or not. We found out it’s working, but why do they put barrier then? Waisted time in the morning, while waiting for opening

Great location, nice pool, perfect to explore the mountains

All good

Good location, very close to the east gate of the national park where the view of avatar is.

The staff was rude. We have some benefits with the rooms but when we asked the receptionist they told us that they know nothing about that. Such as 1 hour free recreation ( they asked us to pay anyway ) also a free in room service breakfast that they said they didn't have any. We had to talk to the manager to have these benefits. I don't think it reaches a 5 stars hotel standards.

we loved Anne on the reception desk- she was very helpful and we loved the Indian guy but i dont remember his name!

photos aren’t the same as in real life