We arrived around 8 pm. We could not get into our room, the key would not work, the manager was not there, we left a message, and had to call the other number and they helped us open the door(got in the room around 9 pm). For the whole trip I was unable to get the door unlocked. A very stressful first night and the apartment smelt like cigarettes through out it. Plus someone left wet laundry in the washing machine.

The location was great.

As we did not have wi fi on our journey to Kona, we found it extremely stressful in bumper to bumper traffic trying to locate the Kona Plaza in the dark, when it is not really in Alii. And of course did not have access number. Thus was rectified when Blake arrived.