Tropical Garden Hotel

Perfect location. Nice pool and gardens.

I've been to Jaco twice now and never saw this hotel, mainly because it's in an alleyway that is easy to miss if you don't pay attention. I'm VERY HAPPY to have stayed there! This hotel is rather simple, in that there are no "luxury" amenities like infinity pools, bar pool, exotic gardens, etc. but that's what makes it so special. You get good-sized rooms (bungalow style), each a unit in itself, with a small kitchen with big fridge and bar-like seating counter. Bathroom could be a bit bigger, but shower is plenty big. Plenty of windows and AC works fine. TV was present but I never turned it on. Nice sitting area in front with rattan chairs and table. Pool was small but nice to take a dip in, and the garden area around the complex was relaxing and gave a peaceful ambience to the property, especially when you consider that it lies in the heart of bustling Jaco! Finally, the price paid for the location was excellent. The beach is only a two minute walk from the hotel, maximum. Jaco's main strip is half a block away, so position is exceptional. Overall, I'll be looking for Tropical Garden Hotel when I return to Jaco. Without hesitation.

My only complaint is that the room needs more lighting in the bedroom area. The kitchen and bathroom are plenty bright but there's only a small tableside lamp to light the entire bed area! Not sufficient. The kitchen lights do illuminate the bedroom but it's still dark to read there. A simple light above the bed, or on the fan, would be needed.

Very close to the beach and city centre. So walkable.

Communication for late check-in is very confusing. We have not been communicated in advance that they would not be able to pay by credit card outside normal check-in hours. We find it a bit strange to be asked to hand over cash in USD to the security guard in the middle of the night without getting any receipt in return.

Beautiful garden and pool area.

We had booked a family apartment via Booking, which according to the description was supposed to be 90 m² in size and equipped with three French double beds. Unfortunately, the reality was very different. The apartment was at most half the size and there were only two real beds - the third "bed" was just a pull-out drawer under a bed, so absolutely not suitable, especially as this was also extremely uncomfortable. Unfortunately, the staff were not at all cooperative when we asked. We were not offered an alternative, nor did they seem to take the problem seriously. This is particularly disappointing because the complex itself is really nice and the rooms (apart from the incorrect description) would have been fine. But false information in combination with a lack of service - that's not on. Unfortunately, therefore, no recommendation from our side. The rooms are only cleaned, the towels replaced and the garbage bins emptied on request.