Pinnacle Boracay

The staff were very friendly and accommodating

There were less toiletries delivered to the room - we were two people, but the toiletries were on sufficient for one

Very responsive and helpful staff.

No hair dryer. 😅

Clean. Accessible

none

Located really close to the beach and was only a 2 min walk down stairs to go for a dip. Beach towels were provided per room which was great. The hotel also offers free shuttle service down to dmall and anywhere along the route which ends at 5pm.

I wouldn’t recommend booking any experiences/treatments with the hotel. We tried three times and unfortunately we were let down in all of them. The hotel offered nail service which I was happy to pay a premium for the convenience. I showed them the photo of wha I wanted and they quoted me a price. However after organising and booking it when it came time to doing them, the nail technician put an extra charge on the bill which they did not tell me about before booking. After discussing it and mentioning that this was not the price they quoted me they took 14% off the total amount. Once I finally sat down to do my nails, the nail technician couldn’t even do the design that I had shown them PRIOR to booking. I had specifically asked if she would be able to do it and they assured me that she could. So in the end I ended up paying 2850 pesos for a basic design that took nearly 2 hours. The next day, we spoke to the front desk about organising a land tour around Boracay to see the main sights. I asked specifically if this was a guided tour (ie someone who would do more than just drive us around, and would actually tell us a bit about each place) and they said yes, and they even come down to help take photos and walk with us. So we were happy to book with them. The guide picked us up and spoke no English and when we arrived at the first attraction he pointed to us to get out and walk along the path. Confused - we rang the hotel saying this is not what they said they would book for us, and they said they would call him. He then met us on the path and when we asked him about the place a friend helped us translate that he said he actually doesn’t know anything about it and can’t give us any information. We decided to go straight back to the hotel. We were definitely not paying for this. We were really disappointed with the way these services were handled.