Great amenities, staff friendly and quick to assist with anything we needed.

I paid this stay in full through booking.com, then at the property, they charged my card for the full amount of the stay again, not the security deposit.

Beautiful, historic, excellent staff, great food and bevs

The hvac blower in our room was very loud. We informed staff at checkout

No parking for over-sized vehicles. Should probably state that for people that are making the decision to stay there.

The decor, cleanliness, and location.

It was difficult to have valet parking. The day I arrived there were construction around the entrance. Also the air conditioner unit was very loud when it would come on.

Staff is unhelpful, old AC is loud and starts and stops all the time. Plenty of rooms they have and unwilling to accommodate.

The room was incredible and the staff was excellent. I really enjoyed the food and staff at the restaurant. Also having an ice cream shop next door was a plus.

The room was large and clean! was very happy with the facilities. I was able to check in early when I arrived. Location was perfect for most things I wanted to do and/or needed to get to.

Staff didn't seem as knowledgeable about the city. I had asked for directions to an event that occurs the first Friday of every month and the front desk was unfamiliar with it and then gave me wrong location. Wasn't given any assistance with bags when I arrived unfortunately. Lastly, wish I was reminded breakfast was included. I had forgot and didn't know I prepaid for it.

The location was great.

Had emailed ahead of time about champagne or something special in the room when my long distance boyfriend and I arrived. There wasn't any, so when I asked the manager she told me they don't do that. When I showed her the email FROM the hotel saying they were going to do that, she didn't honor that and said sorry, we don't give out free stuff. Even though I had the emails showing the entire convo. Manager seemed to not care a bit and was not accommodating or friendly.