Freundlichkeit und Hilfsbereitschaft des Personals, schönes Zimmer, hervorragendes Frühstück, Lage des Hotels

Tout est parfait ! confort , la piscine, le gym, etc... raffinement à la japonaise, sens du service nombre de personnes aux petits soins c'est clairement un hôtel ou aller quand on veut sentir le sens de l'accueil à la japonaise

rien la bouteille d'eau n'est pas renouvelable à discrétion, dans la chambre.

The room it was so amazing

Location its little bit far away from center

The hotel is impeccable and the staff are very helpful. If you want to stay in a quiet place with highend restarants, you'll like the location. The room is also excellent - the toiletries and amenities.

The locations is too quiet and most establishments are far.

Everything about this hotel was fantastic.

Nothing could be improved.

Great breakfast, sad we couldn’t get into the other restaurants. Will plan and make reservations ahead of time.

Location was in a very quiet part of Tokyo, somewhat far from railway stations, and the entrance to the hotel was difficult to find when on foot - clearly most guests are driven here... The staff were exceptional, helpful, always available, and did what they said they would. Clearly a great asset to the hotel. Our room on L35 was beautiful, tranquil and very highly specced. A haven from the busy city.

The cocktails served on L41 were very small - could be at least double the size we were served and still be within normal sizing. We never tried the breakfast buffet, due to somewhat negative feedback online, but also the price ($36 per person) - it would have to be an exceptional breakfast to justify this, and there was no evidence online that it was exceptional.

The hotel and facilities were amazing. Very clean and had a nice feel to them. Reccomend getting access to the Lounge, it was its own little getaway amongst tokyo. Highly reccomend.

The hotel is fabulous. We had a wonderful jacuzzi bath in our room & small steam room. The room, staff & total hotel experience was perfect.

Nothing could have improved our stay….

clean and well appointed rooms; very courteous staff with top-notch service

It was a bit of a walk from the nearest train station

Hotel design is marvellous. We stayed at the Heritage wing. Very clean, spacious room. The location is perfect. Very caring staff. Amazing sleep on a very comfortable bed. Easy smart room controls. The restaurants serve exquisite food. Try out the Japanese authentic omakase on the basement floor.

Everything! The ambience, room size, the amenities, the view, the friendly and professional staff, the proximity to Haneda monorail station, the bath tub, the smart electric facilities in room, the bluetooth loudspeaker, the huge and spacious lobby, the respect towards the original design of the hotel

Not really, but if the covered walkway to Tokyo Metro via the Okura office building can be opened on Sundays it would be great.

amazing hotel, attentive staff, attention to details was beyond expectations. the bar on the top floor is a gem. overall a fabulous experience

Excellent Buffet style western & Japanese type breakfast. Very good - no hassle - immediate sitting. Food was very good.

room and clean

more business less authentic for turist

clean large rooms

location

We had a family room/suite overlooking the Tokyo Tower and it was well worth it. The view from the bath and the room was spectacular! We felt welcome from start to finish. The staff were very polite and happy to accommodate us at breakfast with our 1.5 year old son, including traditional Japanese breakfast restaurant. Nothing was too much trouble. We loved the electric black out or shade blind which made our 1.5 old son sleep way longer and helped with the time zone adjustment. It’s worth mentioning that the hotel looks impeccable, every picture we took of the lobby could be on a magazine cover. I can vouch for the cleanliness, as our little one was literally trying to go everywhere learning to walk and crawling around and the floors passed the test of being super clean! :) Also, I liked that the atmosphere wasn’t too uptight, despite being very courteous, which made us feel welcome at the start.

The spa was well equipped but a bit bare. Some plants or gentle music would add some ambience.

Comfortable beds, pyjamas, views, toiletries, pool, location

English of staff not as good for. 5 star…more attune to Japanese guests.

location, pjs, toiletries, beds, pool

staff did not speak very good English and there was some confusion for check out and cleaning the rooms

The best option to stay in Tokyo! Best service, great food and restaurants. The front office help us all the way possible. I will always come back to this hotel.