Good breakfast, nice room. Central location.

Gym was internal, no windows, didn't feel right. No views / outlook from bar and courtyard.

A very good, convenient. hotel. Everything was as you would expect. Despite its name it is not set in lush grounds but the pool is pleasant and there is outside seating. Staff delightful. Close to Acacia Mall and the Museum.

If you arrive close to the conclusion of breakfast ( we had had a late arrival the previous night) the selection available is somewhat diminished.

Clean, comfortable and accommodating staff. Close to the road.

Would have been good to have some traditional English breakfast options, i.e bacon.

Excellent breakfast but the staff are the biggest asset. Very friendly p

The hotel is very clean. The room was always cleaned every day and clean bedsheets daily which was very nice. The room size me ‘Queen’ room was just perfect size with mod cons. Bathroom was exquisite, I loved the power shower. Wash toiletries were provided and topped as needed. Complimentary bottled water daily, 2 bottles per day !! Swimming facility was great too. Staff are very friendly, from the secure at the entrance gate and entrance to the hotel. I found the security personnel went over and above their duty to assist me. I wasn’t sure about the transport system but they would happily get a ‘boda boda’ which is motorbike taxi, and ensure I was being over charged! This I thought was just extra care…. well done security team especially the very young man; always smiling and cheerful. Nothing was too difficult when you asked for help.

The room service meals were just a bit disappointing to be honest. Either too salty, not flavourful and my supposed ‘African Chicken stew’ was too full of tiny bits of bones. but this simple dish should have been their unique dish showcasing Uganda. Unfortunately very disappointing 🙁 The swimming pool though aesthetically very nice, but not chlorinated which I think can present a health hazard….the birds were drinking from it..!!!!

The tour desk manager, Agatha was very helpful and responded to my email email very quickly. She was professional and the driver of our car, Martin was very good driver.

The shower has some leaking problem

The staff certainly make this hotel. I have seldom met such a friendly and professional team in a mainstream hotel chain. The airport transfer service is excellent value for money. Breakfast offered a good selection for all tastes and the room service menu is varied and of very good quality. The hotel is located close to some excellent restaurants, shopping and coffee shops.

My absolute pet hate for any hotel bathroom is the lack of a toilet brush... and there was no toilet brush here. The gym is located in the hotel basement with open vents to the main street. Vehicle exhaust is heavier than air and tastes heavy in the room....

Clean

Poor communication for staff