Lake Hill Karkonosze Resort & Spa

Beautiful location, nice area outside to spend time with kids, water dispensers available on corridors, nice kid club, plenty of common areas. Very helpful staff at à la carte restaurant and always accommodated our allergen requirements

- the room was not cleaned during our stay, we were not informed about this at check-in - the parking is small and comes with additional fee - this is a distant location, naturally everyone comes by car, so would have expected this is included in the room rate - the kitchenette in the suite is not too functional - capsule coffee machine would have been nice for this price, there is no cutlery nor glasses - the balcony / tarrace was not clean - a lot of dust on the floor - kids club could benefit from better ventilation - there is no baby changing station at the pool, and the staff was not aware if there was any (there was, in the bathrooms next to the gym) - limited vegan food choice at breakfast, eg no yoghurt for kids with allergy

Great place, professional service and pets friendly. Pools places are perfect for families and friends! Highly recommend

The breakfast was good but not great.

The facilities were fine, but the information desk staff were very unfriendly.

Employee training

Very nice and polite cleaning staff Good Value for money overall Spacious room, nice balcony Good sauna and pools (although rather small)

Paper-thin walls Lack of staff in numbers (very low number of waiters for so many tables) Staff in restaurants are very unattentive No service at the pool during the day No possibility for an earlier check-in than 16 (even with 2 small children) Changing Towels from the spa is not possible at the spa itself, but needs to be requested by reception No daily cleaning of the room (only on request every second day) Breakfast after 2 days is feeling the same Expensive restaurants, with not that high quality food No close locations to walk in (restaurants or points of interest) In Saunas, you are expected to have your bathing suit, which is unhygienic