Petousis Hotel & Suites

The room was spacious, clean and tge beds were comfy. Also appreciated the free parking

Booked a large double bed. Got 2 singles made up and pushed together. Never had this before anywhere. Ordered a breakfast box as we had to leave early, they forgot it. Dinner buffet was luke warm & not great quality. Booked shared private pool, shouldn't have bothered it's literally 3m from the main pool. Pointless, no privacy at all. Showerhead was ridiculously low. No way you can wash your hair with one hand.

Struttura a 3 minuti a piedi dal mare e a 10 minuti di macchina dal centro di Heraklion, in più ci sono due parcheggi gratuiti grandissimi per l’auto. La stanza che avevamo era moderna e dotata di tutto il necessario (tv smart, frigo, cassaforte armadio grande, phon, etcc) ,cambiavano gli asciugamani tutti i giorni. Avevamo una terrazza enorme vista mare in cui c’era lo stendi abiti. Abbiamo preso la mezza pensione, era tutto molto abbondante e c’era vasta scelta, il cibo è molto buono e fatto da loro. Le piscine sono molto belle e vengono pulite continuamente, c’è una piccola palestra e offrono 10 minuti di massaggio.

Il primo giorno il bagno era sporco e ho dovuto pulirlo io, inoltre era talmente piccolo che il lavandino è in camera, e per quanto abbia speso ci aspettavamo una camera più grande. C’era qualche capello per terra ma capisco che è impossibile toglierli tutti, però il balcone non veniva pulito da un po’ in quanto c’erano i residui degli ospiti precedenti ( c’erano pop corn per terra). All’arrivo c’è stata un incomprensione con la reception in quanto sembrava che la cena alla taverna fosse inclusa nella mezza pensione quindi il primo giorno l’abbiamo dovuto pagare, perché il buffet è in un’altra stanza. L’acqua, a cena, è a pagamento e costa 3,30€ una bottiglia grande.

The private pool Comfortable and very clean room. Loads of space Friendly staff Quick journey from Heraklion airport

Food ok to poor - half board dinner especially disappointing so we opted to pay for food in the Petousis taverna instead Small bath towels WiFi very sporadic

The pictures are amazing, so we booked this Hotel for our last night, canceled our previous one, to have a really nice finish to our trip and also be a bit closer to the airport. Location is ok, the nearby beach and cafe there are nice. The pictures you see from the restaurant and playground are from Taverna, that is not the same place where you will have breakfast or dinner, if you choose half-board. The Taverna is also nice, we had lunch there 😊 pool area is nice.

Several things we didn’t like: 1. Seemed like the lady at reception was new (which is not the problem), but she was left alone before she was fully trained, we had the feeling. We were left with some confusion at the check-in. 2. Booked a family room with garden view. I didn’t know that a wall is called a garden now 🙃 you can see the view in picture. I understand, not all rooms have views, but let me know that before I book. 3. The rooms are quite small and dark, smells a bit like mould, which unfortunately is present in the bathroom. 4. They have no insect net for the doors to terrace, there were no windows, so to have some fresh air we kept doors open, but the room was filled with mosquitoes quite fast and my older kid woke up covered in bites, on face and arms. Luckily baby was in another room. 5. Some confusion between departments. I didn’t go to breakfast. My husband wanted to order something at the pool bar for me, but they sent him to reception. Reception took his order, but at the end said he should better call the pool bar himself because they actually don’t know if they have everything. Sorry, what? 😄 then he went to the pool bar again and now they took his order. One hour later I received my coffee, juice and sandwich in the room 🙃 mind you it was not very busy at that time. Overall the hotel is not bad, it just does not meet 4* expectations both room and service wise. Our friends stayed at the junior suite and had wonderful room with nice view.