YO1 Longevity & Health Resorts, Catskills

The room, pool, activity room and spa facilities were nice.

Trails for that many acres could be more developed. Unfortunately, the service was short-staffed for breakfast; wrong style if that is the case, opt for buffet. Food was good but service was off. The smell on the grounds was bad, geese or cats? Inside was fine.

The front desk staff,,Jonathan and Michael were very nice and professional to deal with. The waitress Sumner and her assistant Tom were very good, and also very pleasant and personable as well..

The ceiling paint in the bathroom was peeling off and was brown from stains, and the one of the vanity sinks was missing irs drain stopper.. After addressing this to the front desk with Jonathan it still wasn't taken care of within 2 days..

Beautiful grassy areas

Chaise lounge outside the pool that had bird poo on them as if they needed a good cleaning

Unfortunately, our experience with the daytime reception staff was very disappointing. On our first day, we ordered a juice and a mocha from the juice bar. We waited in the cafeteria for approximately 40 minutes, but no one brought our order. When we reported this to the reception desk, we were told that room delivery was not usually provided, but they would make an exception for us. After waiting another 1.5 hours, we called the front desk for an update. The staff member (men) who answered was dismissive and simply told us to keep waiting. Nearly two hours after placing the order, a receptionist (female) finally delivered the juice to our room. When we asked about the mocha, she explained that it had not been delivered because coffee required an additional charge, she never mentioned that we’ll be charged for the juice! This was never communicated to us when we placed the order. The following day, I ordered another juice. The café employee, who also appeared to be responsible for cleaning duties, told me it would take 20 minutes. After 40 minutes, I saw her downstairs and reminded her about my order. She then asked for another 10 minutes. On our last day, I attempted to order a juice again and was told it would take 30 minutes. Since we were checking out, I declined the order. To make matters worse, we were ultimately charged for three juices, even though we never received the third one. At the same time, the mocha was never delivered because payment was supposedly required in advance. None of this was clearly explained, which made the entire situation very confusing and frustrating. The breakfast was poor and did not meet our expectations. While the hotel itself was attractive and the location was pleasant, the pool was noticeably dirty. The yoga instructor also seemed like she doesn’t have idea what is she doing. It was rainy weekend and the room was very cold, we requested the heat to be started but that never happened..