Casas Da Lapa, Nature & Spa Hotel

The location, facilities, the staff, basically everything

I was here 2 years ago, everything was exellent. I worried that the level of service and the facilities state may have decreased on my come back this time, but it is not. All remains exellent which is the true indicator of quality. What is more, they have been added to the Michelin recommendations. I do recommend this place. And I am very happy that this place is evolvong and gaining well-deserved apprrciation. Please, stay cool🙏 as this is definettely not the last time here. A place where I want to coma back again and again!

Curious location in the middle of a small village, surrounded by a very beautiful environment. A perfect spot to stay if you want to walk or ride around in nature. Very comfortable, with nice services and perfect conditions to relax.

The decor could be improved, there is a mix of things that sometimes don't match. The food was great, but it lacks a bar or some kind of self-service for small things like coffee.

Cristiana is world class. Ten out of ten. The arrival felt great and the first catered meal was excellent, on the level of far better known hotels.

It went downhill after that. No hot water. A nail sticking out of the floor in the room that end up in a toe. Both met with a quick sorry and treated as normal. No lights in the shared spaces early in the morning while an alarm rang for a full hour. No explanation, no apology. Breakfast only starts at 9 and is understaffed, so 9.45 is the earliest you can realistically leave. Yoga runs at the same time as breakfast, so a morning activity means eating at 10, and there is no bar to fall back on. The coffee machine also broke and we waited. All of this is fixable: promote Cristiana to hotel manager, have her train her colleagues, hire more staff, raise the standard. Edit: from the reply it's all about politics and the lack of hot water and a nail in the floor are considered OK since they were not even address, editing my review since I am not worried other guest will go through the same. + it seems they charge 6€ from an ice tea, as much as the ritz London