Extremely courteous and helpful staff. From assisting with late check in, dinner reservations and taxi bookings the staff were always eager to assist.

The rooms were well planned and very spacious. Washing machine had a dryer function which is very helpful. Staff was super helpful too.

Nothing

Amazing hotel, perfect location and easy access. We had 2 adults and 2 teenagers in family apartment. Biggest hotel so far. Clean, tidy and has a washing machine. The staff were awesome. Organised e bikes for us which were delivered in the morning. Bikes to the bamboo forest and Monkey park. Was easy and safe, kids had a ball. Would highly recommend this hotel to families.

Clean and comfortable with nice staff! The facility at the room is great too!

Nothing really

The room is very clean and comfortable, the staff upon check in are so friendly and lovely.

a little bit small for a family with grown up children but it’s still a lovely place to stay, a bit far from the central and there is no on-site parking which we were not aware when we booked in .

The staff is amazing! Best service we've ever had in our vacation! And we travel a lot! Even my kids are impressed! Shout out to Louis who took out the time to give us advice and even got our wife the tea that we were looking for! But everyone is so nice and helpful!! Best crew!!

Nothing!

Clean and spacious, very helpful staff. Could borrow games and a toaster oven. 500m or so from wonderful supermarket called Life.

Very spacious apartment with excellent facilities. Staff were so helpful and professional.

Was quite a long walk to the nearest train station

Excellent hotel with a charming apartment in a convenient location. This is an ultra modern hotel and apartment. The washing machine looks like a space capsule and the toilet is ultra high tech. But the apartment itself has a sense of traditional Japanese style to it, including being super efficient in its layout. It's small but never felt cramped. Very clean, comfortable and fast internet. Location is very convenient - obviously next to the Nijo Castle, but the bus stop outside the hotel has routes that are very convenient for tourists. You are also a short walk from the Bamboo Forest tram, though I wouldn't recommend it (overrated). There's a 7/11 *and* a Lawson supermarket just up the road. The staff were super friendly too. Oh and there's a roof terrace on the 11th floor too and you can see all the way to the Kyoto Tower. We really enjoyed our stay.

Not sure if it was an issue with the hotel or just noisy neighbours, but we could hear their kids screaming and banging until nearly midnight one night. Not loud enough to keep you awake, but an irritant all the same. The bus route is very convenient, but that also means it is popular - it was always full. You might want to take a taxi to the station if you have big bags; the bus even has a sign inside saying "no big bags" because of all the tourists, but nobody pays it any attention. Taxi is not too expensive at about 1000-1500 yen.

りようきん

とくになし

Service exceptional, beds so comfy, the best location, great english from staff.

Lovely, helpful staff. Rooms were clean & neat. Perfect for young family with small kitchen for breakfast & washing machine/dryer in the room.

Location was great for buses to get to places during the day. Not many night time food options closeby.

Smukt hotel, fin beliggenhed og har vi aldrig oplevet så sødt et personale som på dette hotel.

Alt var godt

スタッフの方の対応がとても良かったです

洗濯乾燥機が部屋にあったのが とても良かったです。

特にない

It's the first time my parents vising Kyoto ans she felt so surprised by the vibe of traditional Japanese decoration and interior. The bed and the tatami were really lovely. I'm so glad that my family enjoyed so much!

It was very open which is great for big groups. The room provided facilitates such as a free washing machine and kitchen which was perfect for a big family staying. Bunk beds were awesome for the little kids and overall aesthetically pleasing

Helpful reception staff and manager

Cleaners of room don't know how to clean the rooms and missed to clean when it was scheduled.

Clean rooms, helpful staff and decent location for exploring Kyoto.

Loved that there were bunk beds so the teens didn't have to share a bed. Loved the in-room laundry and the well stocked kitchen (dishes, cutlery, hot plate, kettle, fridge/freezer). We also borrowed a toaster oven which was handy for breakfasts. We also learned that the buses are easier/closer than the subway in Kyoto. The front desk staff were above expectation - very friendly and helpful.

We found the beds a little hard for our personal preference. The sliding partitions were a lovely decorative accent but sometimes in the way of a functioning space.

Great setup, included kitchen and tatami room for dining / sleeping. The staff were so friendly and lovely.

The location was a little out of central Kyoto, however was close to Niojo Castle, supermarket and bus stop.

Very clean, very convenient to have a washer and dryer in the room.

Location-wise, a bit inconvenient - no convini around the hotel, a bit far away from any station

clean, space, modern, friendly

no bikes to use

The flat has all the comforts. Very well cared for details. The facilities are modern. The location is correct. A 20-25 minute walk from the most touristic areas. Personally we liked it because it is in a quieter area. If we come back to Kyoto, we would like to repeat this flat.

Cleanliness, functionality, in unit laundry

Aircon too cold, bed too hot