Wonderful staff and location is excellent

We booked this hotel as our final stop of a week long road trip. It is one of my favorite hotels in my favorite area of Cape Town. In the end, the location was the best of this stay.

Do not know where to start. It was VERY disappointing. We got there and were told our room was not ready yet. Came back an hour later and it was still not ready. It was hot and we just wanted to dress into something more suitable. Our room was eventually ready and we were escorted up to it, just to find that the bathroom was not cleaned. The AC also did not have a remote control and did not work. After messing around for a while, maintenance came and fixed the problem with the AC. We went to the beach and to be fair to the staff, they did come and clean the bathroom. They also left a bottle of white wine with an apology note. A nice gesture. However, ordering some drinks at the pool was a disaster. The completely "forgot" the order. At that stage, it felt that everyone was going out of their way to make our stay unpleasant. Even speaking to the staff was a struggle. They were not really interested in solving anything. Despite all promises of escalating any issue, they started avoiding us. Maybe it was not a bad idea, as I was ready to leave. You may expect it from a cheap place, but NOT when you are paying more than $600 per night. The breakfast was also not inline with the price. Not even a omelet/fried egg station. We had better breakfasts at places that were less than half this place price. My advice, rather pay a small amount more and go the the 12 Apostles down the road, which is a true 5 star hotel.

Great location

Nothing

Prime location in Camps Bay, beautiful modern facilities, stunning views from every angle

Being on the main road there is a lot of traffic and noise but the view of the mountain and ocean makes up for it

Location Breakfast

Reception staff Check out policy

We only stayed at the property for 2 nights but it was perfect. The staff went above and beyond and were all so incredibly friendly. We had a lovely bottle of wine and dessert wishing us a happy honeymoon which was a lovely touch. We stayed during winter and the weather wasn’t great, but I can imagine during summer this place would be absolutely stunning! The location was fabulous, so central and right on the beach, so many delicious restaurants and bars right outside the property gates, would definitely recommend!

The rooms were very clean and comfortable.The location and views are stunning.The staff is emmaculate.The service in general is magnificent .

The staff was friendly. Jetaime was amazing and helpful. Great rates from Booking.com and great location. The hotel is homely and welcoming. A definite for our next visit in summer

We arranged for early check-in but the room was not ready on arrival