Ibis Brussels City Centre

Wanted cheap 3 night stay in a quiet decent hotel and that what I got. I liked the self service breakfast set up as usually like a simple no-fuss breakfast.

Could have been made more obvious how to make the lift move as any instructions aren't very clear.

Lovely staff, great attitude, and really helpful.

Air conditioning was a bit weak.

This is a modern hotel in a good location in the centre of Brussels. Given the location the room was reasonable value for money. Facilities included a desk, television and good air conditioning. The hotel is next to lots of restaurants, so there are plenty of places to eat, and you don't need to have breakfast at the hotel. The soundproofing is pretty good, and I was undisturbed by other guests or outside activities.

Although I found my roon generally clean, there was an area near the bathroom window that had not been cleaned recently. The bathroom was the worst part of the room: the sink was too small to wash my face, the shower leaked onto the bathroom floor and I didn't like the taste of the water, so I used bottled water during my stay. The bedroom was generally good, but there was a lack of storage for clothes - just some very small shelves and a hanging rail behind the television.

The location is near to subway station and near to the best places of the city. You can walk from the hotel and visit the most interesting points in the city. The hotel looks good, clean and fancy.

We had booked two rooms for two people each, with breakfast included as confirmed in our reservation. However, upon arriving at the hotel and proceeding with check-in, we encountered a completely unexpected and frustrating situation: when inquiring about the included breakfast, the reception staff abruptly informed us that we were only entitled to one breakfast per room and that we would have to pay 30€ extra for two additional breakfasts. This was completely contrary to what had been guaranteed when making the reservation. In the end, we decided to each consume three breakfasts during our stay as a way to assert what had been initially promised to us and to emphasize the importance of seriousness and transparency in hospitality service offerings. This lack of transparency and poor customer service from the outset of our stay left much to be desired. Not only was the promise made in the reservation not fulfilled, but we also felt as though we were being treated unfairly from the beginning. Based on this experience, I would not recommend this hotel to those who value proper and honest customer service. It is preferable to seek more reliable and consistent alternatives to ensure a stay without complications or misunderstandings.