Castel de Très Girard - Hotel & Restaurant - Teritoria

Everything. Staff. Food and WINE. Location in heart of burgundy grands crus. Will return there at any occasion

Don’t tell anyone! Only 8 rooms so chances to get one is limited!

Everything about this place was exceptional , food staff and service

We had a nice big room. There was an airco in the room. The breakfast was delicious.

We had dinner at the hotel. It was expensive and the dishes were rather mediocre.

I am writing to formally review my stay on February 17th and to express my dissatisfaction with both the hotel's facilities and their subsequent handling of the complaint. During my stay, the room was without hot water for an extended period. This is a fundamental service, and its absence made basic hygiene difficult and significantly disrupted my travel plans. While the front desk staff (Ms. Cécile Boivert) attempted to resolve the issue by directing me to another hotel, this is not an acceptable solution for a guest paying full price. The inconvenience caused was considerable. I initially requested a partial refund for the night affected by this outage. However, the hotel management's response was unsatisfactory. Instead of addressing the financial impact of their service failure, they offered a "commercial gesture" on a future reservation—a solution I do not value as I have no intention of returning. The hotel acknowledges the technical malfunction but failed to take appropriate financial responsibility. Essential amenities failed, and their proposed resolution failed to compensate for the experience. I cannot recommend this property due to both the lack of maintenance and the lack of a reasonable remedy.