the hotel was cheap for Rovaniemi but the service was bad and the noise in the room of the air conditioner was horrible

the noise of the air conditionner and the room was so small !

close to city centre

I could hear everything in the hall way. cleaners talking and drunks at night. also the floors were cold and the toilet was dirty

it was nice and fine hotel and location. Just walk around city from hotel very easy to do that!

The hotel reception was not at this hotel, you need to walk 10 minutes into town to another hotel, although they did send this in an email I later saw, it's very vauge and hard for travellers. They did not offer to drive us In the snow with out large bags.

The beds were comfortable and it was warm. Breakfast at the sister hotel was good. Good quality and plenty of choice.

It’s a hostel above a restaurant so strong smells. it wasn’t as clean as I had expected and no spoons for coffee.

Coffee and tea you could cook in the room, it was OK.

We would have liked to get the key to the door between the two rooms and so have been able to avoid going out to the corridor and always be afraid of forgetting the key. Had the door between the two rooms been open the stay would have been much more family-friendly.

It was warm and a bed. That’s the only thing I liked

No check in. The hotel we had to walk to to check in was a while away. Walking in a snow storm with luggage and children was not good Hotel was very budget. No staff on site. No cleaners nothing.

I have stayed in this hotel many times. I reserved my hotel and about 30min laters when i cheked in, magick happened. They gave me the keycard whit my name and 2nd favorite room marked on it. they were apologising that they couldnt give me my favirite room this time. But here is the thing. I made a reservation 30min before the check in, and didnt say anything about any room etc. This hotel chain have a lot of hotels,apartments,hostels etc. I didnt tell my name at the check-in nor did i tell which hotel was it or what room did i wanted. and it was before the chek in time. Sure i am regular, but some of the staff at the chek-in where new. still in 30min! These people have to have superpowers or something. glad they use them for good. The service was so beyond perfect that i was shocked and unable to think anything to say. So i just thanked them and went in to my hotelroom. At the hotelroom i was felt bad that the hotelstaff did something nice for me and i only said thanks, but nothing else. When my last day at the hotel was coming close i booked another night (of course) but i forgot to notify the hotelstaff, still they didnt go knocking my door, although i made the reservation close to the cheking time. They probably knew they had stolen my heart again, and knew i was unable to leave early. I have left multiple good reviews of this hotel. I usually think that 1 review is good for 1 hotel, but here we go again. They keep improving and improving. You think that the service could not be any better and could not find any fault, but next time they have always been even better. So i have to brake my own rules and keep reviewing. They have reached the perfect level, for long time ago now they are far beyond it. First they were only polite, and warming your heart with their smiles, now they read your mind and give you service you didnt know could be physically possible, where do they go next?

There is really nothing bad to say about this hotel, only good things, but they keep improving (although it looks like there is nothing to improve) So much that the prevous good thing you said pales in comparison to the new one and ends up looking not so good.