Arctic City Hotel

Alles

Hotel attaccato al centro. Ben tenuto e pulito. Personale gentile e sempre disponibile 24/24h. Ottimi anche il ristorante ed il pub adiacenti dove si mangia davvero benissimo. Ottima posizione, parcheggio coperto disponibile e comodo per tutto. 9 solamente per la dimensione della camera assegnata che limitava qualche movimento ma per il resto una fantastica esperienza.

Colazione fantastica, ottimo ristorante Monte Rosa all’interno del Hotel e personale gentilissimo Posizione perfetta con parcheggio coperto gratuito dell’hotel Camera piccola ma confortevole, ottimo il bagno con vasca e doccia

The location of Arctic City Hotel is honestly unbeatable. Every tour pick-up point is either right outside or within a very short walk, and I never once needed to call an Uber during my 5-night stay. You step outside and you’re immediately surrounded by great restaurants and bars, which made exploring Rovaniemi incredibly easy. That was by far the highlight.

Unfortunately, the rest of the experience did not match the expectations I had based on reviews praising the staff’s warmth and kindness. I arrived after a very long and difficult journey — two flights, lost luggage, and a 12-hour train ride — and had informed the hotel in advance that my suitcase might arrive before me. When I reached the hotel at 8 AM on check-in day, I was visibly exhausted and asked if early check-in might be possible. By 9:30 AM, completely drained, I gave in and went for their breakfast buffet. While I understand policies, being charged €20+ in that moment, without even a small gesture of empathy, left a poor first impression — especially for a hotel that markets itself on hospitality. To their credit, I was checked in around 11:30 AM, which I appreciated. However, throughout the rest of my stay, the reception staff consistently felt cold and unwelcoming. It genuinely felt like I was inconveniencing them any time I asked a question. I’ve stayed in many places (including famously “direct” destinations like France), and this was easily one of the least friendly front desk experiences I’ve had. As a solo female traveler, that lack of warmth was particularly noticeable and disappointing. The biggest issue, however, was the room comfort. The hotel turns off the air conditioning for the entire building, meaning you cannot use the AC in your room even if needed. The only option is to turn off the radiator and open a very insulated window that barely lets in fresh air. This made the room uncomfortably warm at times. Additionally, charging extra for basic amenities like bathrobes and slippers felt unnecessarily petty for a hotel at this level.