Aqua Natura Bay

Staff is very good, the breakfast was also very good and rooms are pretty decent, location is great.

Dinners were quite poor, and parking a bit ridiculous, so guests are allowed to have parking but staff seems to park in the spots where guests should park also in front there is a place to drop off bags but buses park there and the hotel doesnt care and doesnt do anything about that, a bit ridiculous if you ask me.

Modern hotel, very friendly and helpful staff, great location. Rooms are nice and clean, the hotel offers free entrance tickets to the lava pools.

Parking is hard to find during the day, when lots of visitors come to Porto Moniz.

Centrally located and close to the natural pools. Very good breakfast, clean rooms. The sound of the ocean during the night was amazing.

The sea view rooftop restaurant was a bit overrated and over priced in our opinion.

The location was good and there is parking spaces available at the back of the hotel that are reserved for people staying at the hotel. The breakfast has good options.

When we checked in the staff were very nice however there was a lot of information given to us at check in that we had forgotten by the time we got to the room. From here the problems continued. This hotel claims to have a wellness area so we booked to go to the sauna and Turkish bath. When we got there the sauna was not that hot and the Turkish bath was not turned on. We went to the pool and Jacuzzi instead and found that the Jacuzzi was a Jacuzzi that can be bought and plugged in and right next to the pool. This allowed easy access for kids to be in the Jacuzzi. In our opinion this jacuzzi would be better off moved to the roof next to the infinity pool which would make what is not really a Jacuzzi as the jets were weak into something a bit more enjoyable with the views from the rooftop. When we checked in we received a 10% voucher for the hotel restaurants. I did ask if there was any other restaurants in the area and the staff was not willing to give an answer. I found this to be poor as there are 3 hotels in this small town and the least they could do is recommend businesses of the local people so everyone can benefit from the tourism. So we booked for a dinner in the lapa bay restaurant and would not recommend. The lasagna felt like it was microwaved and the dinner options were as if we were in 5+ star restaurant when the taste was far from it, bland and tasteless. On top of this we showed them the 10% voucher which had been used on the receipt they had added a 10% service charge without us knowing. We only checked as we overheard a couple next to us asking for it to be removed, we did the same thing. Also, this hotel says they are sustainable but after each guest at dinner the table cloths were removed for new ones which isn't sustainable. Just get rid of the table cloths they're not needed and don't match the decor. This was the end of Day 1.