Grosvenor House, a Luxury Collection Hotel, Dubai

It’s clear that both the hotel and its approach to customer service have undergone a significant transformation. The attention to detail was faultless, and the staff were exemplary throughout. From the room upgrade to the thoughtful birthday surprises, every little detail was considered, and nothing felt like too much trouble. A genuinely exceptional experience and a perfect example of hospitality done right. Thank you to the entire team for making our stay so memorable. We’ll most definitely be back! 👏✨

Nothing

The hotel was beautiful and the staff were exceptional in their effort to assist and make you feel welcome. We only stayed one night, but will be back again for sure and for a longer stay. The smell throughout the whole hotel is gorgeous and the room was well appointed with every amenity to make you feel comfortable and happy. This is truly a five star hotel and worthy of its fine reputation.

Amazing team … service that’s second to none … amazing value … always cheerful staff, and accommodating all my personal needs & wants. Great location, luxurious finish & amenities …

Clean comfortable rooms. Delicious breakfast

My main issue with this hotel is the inconsistency in service and lack of coordination from management. Room cleaning is done at completely random times, and in some cases it is simply forgotten. After a long day, you return to your room expecting it to be ready, only to find it either not cleaned at all or left halfway through cleaning. This is extremely frustrating and not acceptable for a hotel of this level. Another serious issue was with guest registration and access. A second guest, who was properly registered, had to call and message me so that I could contact the hotel myself just to have a room key issued, as his registration could not be found in the system. This is both surprising and highly concerning, and clearly shows a lack of internal coordination. Unfortunately, this is not the first time I have experienced problems at this hotel caused specifically by poor management. It feels like the same issues keep repeating over time without any real improvement. I will not be staying here again. For future guests, I strongly recommend being very careful at check-in: ask whether facilities like the pool are actually operational, check if there is any ongoing renovation, confirm all guest registrations, and ask about any changes. Some restaurants were closed during my stay, and this was not communicated at check-in. Overall, disappointing experience.