The location is great and the property is pretty contained, which was great. Food was very good.

They are very unorganized and make no effort to accomodate basic requests: we were there for 5 nights and has an all inclusive package. When we arrived and tried to make reservations to the included restaurants, we were told that they were all fully booked for our entire stay, which is completely unacceptable. They also allowed conplete wilderness when it came to beach beds and pool beds: people would keep the provided beach towels and go in the middle of the night to put them on beds, chairs and umbrellas to reserve them, to maybe not even show up all day. We were travelling with small children, so one of us had to go down every morning at 7am to try and get a spot and barely found shade. It was absolutely ridiculous and frankly an easy fix (just tell people umbrellas and chairs need to actually be used or unattended stuff will be removed after one hour, or something along these lines). We have been in many all inclusive resorts all around the world, and it was the first time we saw something like this.

Great location. The staff members were superb. Always welcoming and always ready to help. Rooms were nice and clean. Very easy access to the beach. Quality of food at the buffet was decent. The restaurants were also good.

Was very difficult to get a chair by the pool or by the ocean unless you wake up really early and go spread your towel. I don't think it's a problem with the resort. Some people came and booked a number of chairs by spreading their towels or hat and then just disappeared. Others who are a little late couldn't find any spot though most of the chairs remained empty. The property should do something about this, as this may be only reason, we will not consider this for our next trip.

Gym was 24-hour access and the lounge area outside the spa doors

Food, room, the check-in process (key cards were not activated and direction to the room was vague). Paint peeling off the wall in the hallway. Nothing hanging in on the walls in the hallway

Excellent location. Proximity to the beach and shopping centers. Good all inclusive options including nightly entertainment and several restaurants which were not hard to reserve

The beds were not that comfortable. Room temps were warm. Felt like the AC was broken

it was awesome loved it loved it loved it

their was nothing lol

I loved the atmosphere! The location is right on the beach so we didn't have to leave the hotel for anything.

beautiful location

The food and drinks were just ok.

perfect location, amazing pool

food was good but definitely not anything spectacular

I liked everything the lobby is very welcoming and clean... I liked that the resort is on the beach... I also liked the restaurants on the property.

I liked everything... I would stay at this property again... Next time I will be taking my children with me.

The beach

The restaurant’s in facility was not good especially when you go and have breakfast the bacon was always served burnt the egg they served on buffet area was terrible I couldn’t eat breakfast there so I had coffee instead then I went off the property to have breakfast, So i took pictures of the burnt bacon and eggs and among other things there with all due respect I think I wasted my money there 5,000 was a waste of my money Samuel Johnston should go and straighten this hotel out and the Owners should give a surprise visit and see for themselves I won’t be staying there again unless they compensate me for my lost going outside too eat, the food needs to be updated .

The facilities were beautiful and the property was well kept. The pools and beach as well as the towel staff were impeccable. The bellhops were also amazing and remembered us from day one to checkout.

The food was average at best, dinners there were the best but every other meal was plain, flavorless or inedible. The staff were poorly assigned and there seemed to be countless gaps in communication and staffing. The woman working the front desk during the days was rude, unapologetic and unhelpful. We had no towels, a dead hotel room door battery, mystery additional charges at check out and an impossible to contact customer service phone line. Literally one of the least supportive and accommodating stays we’ve experienced especially during our honeymoon.

They tried to give my friend and I one king bed. Even though I requested 2 double. It took a hour of my time to straighten it out. After that everything was great. They gave us a bottle of wine for the inconvenience.

it was in a hood location. and pretty and clean

The restaurants food were good.

My safe in the room did not work , light didn’t work until someone came to fix it . Was told at checking in that I had connecting room, for to room and no connecting room . Some of the the staff are very disorganized

Chelsea! Randall!!AMAZING customer service!!! The hotel is amazing! Location perfect! Nice room! Big beds.. warm robes!! The entire staff was great!!

Casino should stay open longer! Better selection for alcohol like Basil Hayden, Casamigos and Henny VSOP Salsa for breakfast! You can’t have a omelette without Salsa😎

Location

More pool chairs

During our stay at Barcelo the staff was extremely helpful and professional at all times. The facility was clean and in good condition. The resort was located both on the main strip and right on the beach which made for an amazing stay. There was a good variety of food and the quality was excellent.

My friends hairdryer fell apart and her tub wouldn't drain properly which made showering a bit of a challenge. Once she brought her concerns to the attention of staff it was taken care of in an acceptable fashion.

Great location! The hotel is on the beach & also right in the middle of where the bars, shops & restaurants are concentrated. If you decide not to go to the all inclucive dinners, there is plenty to choose from locally

The room and corridors had a constant smell of paint which was a bit offputting. The room floor always felt sandy, even after the daily housekeeping. Overall, the room was comfortable but furnishings were a bit old and tired & the mini fridge could do with being replaced. If you want a lounger by the pool, be prepared to get up early or go to the beach instead.