Rocco Forte Villa Igiea

Staff were generally very nice and attentive. Building is beautiful and facilities are all very good

Harbour works going on outside that were not mentioned (although they were not as intrusive as that may sound) Restaurant manager refused to allow us to take a table for dinner even though it had been booked two days before and we had upgraded to a suite. However to be fair to the hotel they did give us a free meal the following night which we did not even request so you have to say their customer service is first rate.

Gorgeous setting. Staff extremely friendly and accommodating, with warm smiles and personal greetings everytime you see them. Also very good recommendations and assistance for coordination on restaurants and sites to see, plus transportation.Restaurants in hotel very good. Out of tourist/congested area . The bar and terrace for apertivi was spectacular.

Rooms a tad small for price point. Construction sounds from the new marina build was a little Annoying by the pool area, at times really really Loud. Although isolation of the hotel is mostly a plus and is nice being away from the masses, it is a touch far from centro and other sites of import. The shuttle helped but need to account for the time when planning. Also, noticed 15% auto gratuity on pool side charges for food and drink. We always tip in cash generously and weren’t made aware of it until i happened to notice that we we’re double Tipping. Perhaps better explanation to guests about that.

A pristine property.

Though the location is quiet and serene it is a bit far from the city center.

The grounds of the villa are beautiful, the staff helpful and friendly, and the food delicious. The location is perfect to enoy peace and quiet after a full day in busy Palermo.

I wish there was some kind of integrated kids club so childrne can play supervised while adults enjoy a glass of wine in the beautiful gardens.