Grand Hotel Vesuvio

The location is really nice. The sea view from balcony is amazing. The staff at this hotel is really professional and caring, specially Ada and Tina. They are both really exceptional and caring in their service. Always ready to help us with anything we needed. Shuttle bus times are also very convenient. I wish they keep the pool open longer for people who return late from city. I will definitely return to this place.

Pool timings.

good

the swimming pool

I really did enjoy the holiday. The hotel however was a slight let down. The friendliness of the cleaning staff was excellent. They were busy all day long and very helpful. The breakfast staff and the bar staff in the evening were also helpful. Bus service was great also.

The “youth club gang” there was one attentive life guard, and one boy who was overwhelmed by bikinis. The bar staff through the day were either trying VERY badly to pull off a joke atmosphere, or they were just happy there was no boss about. There was a female staff member there and they were so uninterested with my request. I felt like a piece of s**t. (I asked for a cocktail with no ice) she rolled here eyes and muttered in Italian, what ever she said was hilarious to her co worker, very unprofessional.Told my wife, never again. The reception staff through the day need some serious customer care. I noticed a class difference, I wore a black band T-shirt and jean shorts, told minimal information, fobbed off, rolling eyes.. wore a suit the following night.. all smiles etc.. same person.. I know some people have off days. But for the price I paid for the room.. your off days should’ve be a day off for the customer experience.

Shuttle bus connecting the hotel with the city. Nice view.

Rooms and property are like the hospital. Bad look. Very old fashioned in bad way. The quality of swimming pool, sun unbrellas, breakfast, cocktail bar, dirty sofas at the reception lounge - horrible. People should not pay so much money for such hotels which need massive renovation as soon as possible!