IC Hotels Santai Family Resort - Kids Concept

Good kids facilities and the kids club staff were nice

I understand it was very hot and it must be a difficult job for house keeping in the heat but the room was not cleaned very well and bathroom surfaces were not cleaned, In addition, there was a clearly stained pillow cases out on the bedding which I flagged to reception to change. (I attach photos) -I had ordered a neck support pillow that never arrived. -There was also a tear in one of the beddings. -There were also no robes in the room although it was advertised as having robes. -I found the man in the arcade abrupt and rude, he told off my 3.5 year old son for being 'too aggressive' and that he is ‘too old ' for the train ride which we paid for as we bought 3 coins for 5 euros. The actual kids club staff were nice though!

Food, staff, beach, pool

I like everything especially the gardens

Add more watergames for children

The biggest strength of this hotel is undoubtedly its staff. The reception team and restaurant staff were always friendly, attentive, and genuinely willing to help. Every request, question, or issue we had was handled quickly and professionally, which made a very positive difference to our stay. The kids' club is another major advantage. There are activities running almost throughout the entire day, making it easy for children to stay entertained and engaged. The beach was beautiful, clean, and well organized. We also really enjoyed the children's pools, and our child had a fantastic time there.

The biggest disappointment for us was the children's restaurant. The food selection was very limited, and the menu was almost the same every day. There were also packaged and processed food options available. We stayed for five days, and on four of those days the only soup offered was chicken broth soup. As a family travelling with a young child, we had high expectations for this area, but unfortunately it was a major disappointment. The rooms are in clear need of renovation. They do not meet what I would consider a five-star standard and feel quite outdated. The bathroom was also very small and looked nothing like it appeared in the photos. In my personal opinion, if an independent inspector were to reassess the hotel today based on room conditions and food quality, I would be surprised if it still qualified as a five-star property. Housekeeping also needs improvement. I do not know whether this is due to staff shortages or another reason, but the cleaning standards were below expectations. Our room was not properly cleaned when we arrived, and despite being serviced twice during our stay, it never felt truly clean. While the food variety in the main restaurant was extensive, the overall quality was not comparable to other five-star hotels we have visited. For example, the nut selection consisted mostly of lower-cost options, and the fruit variety was quite limited. Similarly, meat dishes were often served as meatballs, while higher-quality cuts such as lamb chops or steaks were rarely available. Finally, one point I cannot overlook is the medical service. The hotel has a doctor on site, but consultations are charged separately. For an all-inclusive resort, I found this disappointing and believe basic medical consultations should be provided free of charge.