Czystość, wystrój, obsługa

Loved the fabulous greeting upon arrival. The hotel itself was stunning. The food was great. The room was very tastefully decorated and very spacious. This is a truly 5* hotel. Comfort and an exceptionally high standard of service.

Loved everything about the stay.

Superb Hotel. Very Clean. Great Location. Excellent Staff. Great Breakfast. Great roof terrance/bar. Great spa.

Minor issues the hotel may wish to consider. Leaving the roof terrace bar open until after sunset. The pool could be a little warmer.

Hotellet ligger sentralt og det er kort vei til gamle byen. Det er en meget god frokost på hotellet. Personalet yter en fantastisk service. Som gjest har du tilgang på en fin takterasse med svømmebasseng.

Ingenting

L'emplacement juste parfait, la piscine en roof top est un vrai plus

Manque un vrai service de conciergerie. le petit déjeuner est en retrait pour un cinq étoiles

Simply fabulous

Nothing at all. L

The drinks upon arrival ‘ the check in was efficient & fast . Nice rooftop bar fro drinks with a fabulous view

Nothing

The hotel is lovely, the restaurant has great food and the pool has a fabulous view

The thermostat wasn't working that well in our room, however, the hotel staff helped sort this out quickly.

Nice hotel, big rooms. Breakfast ok.

Minor problems and misunderstanding with payments because I arranged 5 family's hotel rooms and some families arrived little bit earlier than me. Originally others haven't had to do anything with payments because payment was reserved before from my credit card.

Beautiful rooms. Friendly staff. Welcome drink.

Nothing.

Staff very friendly.

We loved everything about this hotel, it was a beautiful building with the most exquisite interior. The rooms were luxurious and so quiet. Location absolutely perfect for beach and exploring the old town. The staff were very helpful.

There was nothing that we disliked

Perfect from start to finish!! This is one of my top 5 hotels and everything you can expect from a 5 star hotel.

We loved everything about the hotel

Service, kindness and professionalism of the employees, breakfast was als very good. We took an upgrade to superior room, that was extra nice.

The only thing, we also have shared with the reception, was the loudness within the superior room. We could hear our neighbors brushing their teeth. Besides that, everything was great!

The room was very comfortable, the location excellent, the front desk staff polite

The service in general. The room service very lousy The cleaning of the room wasn’t at the expected level at all

Location was fantastic, right in the middle of the city near the beach

Nothing

Location, rooftop pool, breakfast

Our room was on the first floor overlooking the street and it was very noisy at night

clean respectful professional staff very friendly lovely roof terrace bar area great breakfast

air conditioning in the room was not very good he room was very warm

location and luxury

nothing

Met my expectations

Na

everything

nothing

Excellent in every way. One of the best hotels I have ever stayed in. The staff seemed genuinely happy.

Nothing

nicely renovated property. very comfortable room.

no vanity kit in the bathroom.

Beautiful and elegant. I was originally meant to be staying with my partner but unfortunately he coulddn't make it, luckily I had friends also staying in the area. Despite that, being a solo traveler at the hotel was very welcoming and comfortable. Check in was great, a lovely welcoming lady, a glass of refreshing cava and a swift process. The room, furnishings, tea, coffee and fresh water, even a lovely welcoming chocolate was a nice start to my stay. The beautiful glassware and the well stocked mini bar were top notch additions to make it a 5 star stay. Even the fantastic toilitries that were in the bathroom and stocked up every day made it even more comfortable. The high ceilings, huge bed and ceiling to floor double doors out onto the side street balcony were a beautiful way to wake up in the morning with the gentle breeze bellowing through the curtains. Lush! I had a swedish massage and a balanise facial. What a way to unwind. The therapists, know their stuff! My skin is still clear and soft 2 weeks later! The outdoor lounge area and pool is very chic with great views of the city, it is a small area and beds can be short at times but it is an old historic building and space is limitied. I even managed to get a 40 min gym session done before the heavy food and booze took hold. The gym is compact but this does not take away from the great equipment that is avaialble. The castillo de santa barbara is well worth a walk/hike up, to take in the history of the area and also the views. From the hotel to the start point of the castle is less than 10 mins walk through the lovely old quarter of the city. I also got a 5km early morning run done up around the castle walls and down along the promenade before the heat of the day took hold and finished it off with a small breakfast and tea in front of the beach . Overall a fantastic stay and I'd love to visit again and experience it with my partner.

Just a note to help improve the service for others. The massage table pillow could be better, at times I felt like my head would roll off of it, as it was very small and it didn't provide any neck support. Maybe a rolled up towel placed under the head would also help. The rainfall shower in the bathroom wasn't working at times and would be constantly cold. It would also make a huge thumping sound which was quite alarming. There was also another shower head that worked perfectly so I didn't have to have cold showers. I did mention it to the reception staff.