Servatur Puerto Azul

Food is really good a lot to choose for everyone is something Location is also nice

Cleaning is really bad The rooms smell like pee and the toilets of the hotel where verry dirty including poop paper on the ground Cleaning left there hair and nails on our floor. Entertaiment team was trying there best but was every 5 minutes yelling to the microphone with really hard music so for a relax stay it is not the place due the noice of them.

The facilities at the hotel were amazing, it's such a family friendly place, it has so much to do and the staff are brilliant. The pools are great, there are onsite slides for the young and older children, there are so many sunbeds that you will always find a space and there are drinks dispensers everywhere. The restaurant has so much seating and the variety of food is enormous. I thought because we have a halal diet and cannot eat the meat, the options available to us would be scarce, however, they have so many options that we did not miss the meat at all. I asked for the rooms to be next door to each other and although the hotel had so many guests at the time we stayed, they managed to accommodate my request which was such a relief. We had booked a car rental and I thought I saw somewhere that the parking was 15 euros per day and there was limited parking available so it would be on a first come first serve basis but not only was the car park free but we did not have any problems securing a space throughout our stay. The hotel has a spar onsite which is very handy too.

Although the variety, amount and taste of the food was amazing, unfortunately, some of the food had alcohol in and it wasn't adequately labelled so we had to keep asking the chefs. They were very polite and were able to tell us the correct information straight away but when it gets busy, you have to wait a while to be able to ask someone. I found the hotel was so busy that it was difficult to get a space at the infinity pool which I did not manage to try out and although we were 'all inclusive', unfortunately, the gelato and cafe shop was not included unless we were 'all inclusive plus' guests.

Modern, clean, friendly staff and something for everyone (football, Pilates, baby pool, grown up pool, adult only pool, etc). Also free shuttle to a nearby beach which was a great day out!

Not enough bars open at night time. Entertainment going and 20min lines waiting for drinks is silly.

Palestra attrezzi technogym nuovi, bella posizione, cibo di buona qualità, animazione buona un ringraziamento particolare a Samuel di Treviso. Il parcheggio era gratuito ma i posti erano pochi. Struttura bella rinnovata da non molto.

Purtroppo alla fine del nostro soggiorno di 10 gg, dopo aver avvertito uno strano odore di pipì ogni giorno vicino al letto, abbiamo trovato sotto il sofà, un pannolino usato pieno di pipì, foto allegata. In 10gg di ^accurate^ pulizie se non più, era sfuggito. Preciso che i nostri figli hanno 18 e 16 anni compiuti ed alloggiavano in separata stanza. Purtroppo Solo alla fine del soggiorno in fase di check out abbiamo potuto segnalare questa grave carenza. Quasi 5000€ di spesa in 10gg, resort a 4 stelle, e succede questo. Anche le lenzuola, un cambio solo in 10 notti, e su nostra richiesta…. Le camere matrimoniali standard sono vista su altra palazzina e distanti dai servizi.